Brittany Paradise
Fall River,MA
Summary
Dedicated worker who is skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Overview
8
8
years of professional experience
Work History
Home Health Aide
Attentive Health Care
Marion, Massachusetts
02.2021 - 06.2022
- Assisted clients with daily living activities and personal care tasks.
- Monitored patient health by checking vital signs and reporting changes.
- Provided companionship through engaging conversations and social activities.
- Maintained a clean and safe environment for clients at home.
- Maintained a clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client’s safety.
- Provided mental and emotional support, enhancing client mood and overall health.
- Assisted clients with mobility in bed or during standing and walking. in bed, stand or walk using proper body mechanics techniques.
Customer Service Representative
Gold Medal Bakery
Fall River, Massachusetts
09.2015 - 07.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints and issues, enhancing overall satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained accurate records of customer interactions, ensuring efficient follow-up and service.
- Provided product information to enhance customer knowledge and satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Trained new staff on company policies and customer service protocols.
- Delivered excellent customer service, addressing complaints promptly to improve customer experience.
Restaurant Hostess
Pub 99
Fall River, Massachusetts
04.2014 - 09.2016
- Greeted and welcomed guests in a friendly manner.
- Coordinated reservations and seating arrangements to enhance guest experience.
- Managed reservations and coordinated seating arrangements efficiently.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Resolved guest complaints professionally and empathetically to maintain satisfaction.
- Assisted with menu inquiries and provided recommendations to guests.
- Monitored dining room flow to ensure timely seating of guests.
- Resolved customer complaints in a professional manner while maintaining a positive attitude toward guests.
- Trained new host staff on procedures and customer service standards.
Education
B.M.C -
Durfee High School
Fall River, MASome College (No Degree) - Psychology
Bristol Community College
Fall River, MASkills
- Personal care support
- Patient care coordination
- Time management
- Problem solving
- Inventory control
- Team collaboration
- Staff training
- Adaptability
- Active listening
- Interpersonal skills
Timeline
Home Health Aide
Attentive Health Care
02.2021 - 06.2022
Customer Service Representative
Gold Medal Bakery
09.2015 - 07.2019
Restaurant Hostess
Pub 99
04.2014 - 09.2016
B.M.C -
Durfee High School
Some College (No Degree) - Psychology
Bristol Community College