Brittany Parker
Rochester,NY
Summary
Graduated college with honors. Developed a strong work ethic and sense of pride serving the citizens of Monroe County throughout my career as a Police Dispatcher. Helping people while maintaining a calm, professional attitude. Developed strong relationships, computer skills, knowledge of our county as a whole and personal growth throughout my years of experience.
Overview
13
13
years of professional experience
Work History
Server/Bartender
Rohrbachs Brewing Company
Rochester, NY
06.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Friendly customer service to ensure an excellent dining experience.
Police Dispatcher
Emergency Communications Department
Rochester, NY
09.2012 - 04.2021
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Use of maps and computer software with fast and efficient typing skills to ensure public safety.
Education
Bachelor Of Arts - French Language And Literature
Buffalo State College
Buffalo, NY05.2011
Skills
- Exceptional customer service
- Strong work ethic
- Team collaboration
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Map reading
Timeline
Server/Bartender
Rohrbachs Brewing Company
06.2021 - Current
Police Dispatcher
Emergency Communications Department
09.2012 - 04.2021
Bachelor Of Arts - French Language And Literature
Buffalo State College