Summary
Overview
Work History
Education
Skills
Certification
Assessments
Additional Information
Timeline
Generic
Brittany Parker

Brittany Parker

Intake Supervisor
Salem,IN

Summary

Professional with robust experience in intake coordination, adept at managing high-volume caseloads and streamlining processes. Known for fostering strong team collaboration and adapting seamlessly to evolving priorities. Skilled in client assessment, conflict resolution, and effective communication, ensuring optimal outcomes. Consistently delivers results by leveraging organizational skills and proactive approach.

Overview

16
16
years of professional experience
4
4
Certification

Work History

Intake Supervisor

Wooded Glen Rehab
04.2023 - Current
  • Prioritized high-risk cases by assessing client needs accurately during the intake process, allocating appropriate resources accordingly.
  • Maintained a high level of client satisfaction by addressing concerns promptly and professionally.
  • Ensured accurate data collection and reporting by implementing strict quality control measures.
  • Collaborated with other departments to improve overall service delivery and client outcomes.
  • Fostered a positive work environment that encouraged teamwork, communication, and continuous improvement among all members of the organization.
  • Mentored junior staff members, providing guidance and support to help them grow professionally within their roles.
  • Established clear expectations for staff performance through comprehensive employee orientation programs and ongoing professional development opportunities.
  • Stayed up-to-date on industry trends and best practices to provide informed recommendations for process improvements within the department.
  • Maintained accurate and up-to-date client records.
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Supported office staff and operational requirements with administrative tasks.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Kept high average of performance evaluations.

Police Dispatcher

Salem City Police
01.2022 - 05.2025
  • Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
  • Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
  • Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
  • Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
  • Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
  • Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and uptodate.
  • Streamlined information sharing with other departments by developing comprehensive call summaries for interagency use.
  • Utilized advanced mapping software to accurately pinpoint caller locations, aiding officers in swift response times during emergencies.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Promoted a positive work environment by fostering collaboration among team members and encouraging open communication channels within the department.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

911 Dispatcher

City Of Seymour
01.2023 - 04.2023
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Read system maps and caller information, and documented details in system.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Answered calls from automatic routing system and took basic information from callers.
  • Increased situational awareness among responding units through timely updates on evolving incident conditions.
  • Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.

Dispatcher

Lawrence County Sheriff's Department
04.2022 - 08.2022
  • Question callers to determine their locations, and the nature of their problems to determine type of response needed.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Record details of calls, dispatches, and messages.
  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Maintain access to, and security of, highly sensitive materials.
  • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
  • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
  • Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
  • Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.

911 Dispatcher

Washington county sheriff dept
04.2018 - 11.2021
  • Question callers to determine their locations, and the nature of their problems to determine type of response needed.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Record details of calls, dispatches, and messages.
  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Maintain access to, and security of, highly sensitive materials.
  • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
  • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
  • Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
  • Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
  • Learn material and pass required tests for certification.
  • Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
  • Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
  • Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
  • Provide emergency medical instructions to callers.
  • Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.
  • Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
  • Apply customer/guest feedback to service improvement efforts
  • Operate office machines such as high speed business photocopiers, reader/scanners, addressing machines, stencil-cutting machines, microfilm reader/printers, folding and inserting, bursting, and binder machines.

Dispatcher/Trainer

PROCARENT - Yellow Ambulance
01.2011 - 03.2015
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Used CAD to track and maintain case incident numbers and logs.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Answered calls from automatic routing system and took basic information from callers.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Read system maps and caller information, and documented details in system.
  • Handled multiple calls daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.

Office Manager/Accounts Payable

Framers Supply
10.2010 - 12.2010
  • Overseeing general office operation.
  • Greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our customers.
  • Coordinating appointments and meetings and managing staff calendars and schedules.
  • Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity.
  • Coordinating domestic and international travel, including flight, hotel, and car rental reservations.
  • Purchasing office supplies and equipment and maintaining proper stock levels.
  • Producing reports, composing correspondence, and drafting new contracts.
  • Creating presentations and other management-level reports.

Sunrise senior living
04.2009 - 04.2009
  • Company Overview: HealthCare Management
  • May 2007 Administer bedside or personal care, such as ambulation or personal hygiene assistance.
  • Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
  • Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.
  • Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
  • Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
  • Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
  • Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.
  • Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
  • Provide clients with communication assistance, typing their correspondence or obtaining information for them.

Education

High school diploma -

Moore Traditional School
Louisville, KY
05.2007

Skills

  • Ethical decision-making
  • Detail-oriented data management
  • Upholding confidentiality standards
  • Multi-line phone systems
  • Teamwork and collaboration
  • Multitasking and organization
  • Reliability
  • Adaptability and flexibility
  • Customer service management
  • Documentation and recordkeeping
  • Excellent communication
  • Adaptability and flexibility

Certification

  • CPI
  • BLS CPR
  • HIPPA

Assessments

  • Administrative assistant/receptionist — Familiar March 2022 Using basic scheduling and organizational skills in an office setting Full results: Familiar
  • Scheduling — Proficient March 2022 Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
  • Attention to detail — Proficient March 2022 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
  • Learning agility — Expert March 2022 Learning and applying new information Full results: Expert
  • Customer service — Familiar March 2022 Identifying and resolving common customer issues Full results: Familiar
  • Customer focus & orientation — Highly Proficient March 2022 Responding to customer situations with sensitivity Full results: Highly Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

  • Self starter
  • Dedicated
  • Hard working
  • Reliable
  • Team player
  • Learner
  • Easily adaptable

Timeline

Intake Supervisor

Wooded Glen Rehab
04.2023 - Current

911 Dispatcher

City Of Seymour
01.2023 - 04.2023

Dispatcher

Lawrence County Sheriff's Department
04.2022 - 08.2022

Police Dispatcher

Salem City Police
01.2022 - 05.2025

911 Dispatcher

Washington county sheriff dept
04.2018 - 11.2021

Dispatcher/Trainer

PROCARENT - Yellow Ambulance
01.2011 - 03.2015

Office Manager/Accounts Payable

Framers Supply
10.2010 - 12.2010

Sunrise senior living
04.2009 - 04.2009

High school diploma -

Moore Traditional School

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