Brittany Patterson
Summary
Dedicated claims professional with a strong foundation in customer service and claims processing. Proven track record in resolving complex issues efficiently while fostering team collaboration, leading to enhanced customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Generalist Associate
Progressive
Riverview
06.2025 - Current
- Reviewed and analyzed incoming claims to assess eligibility for coverage and payment, facilitating accurate claim processing.
- Processed claims through internal systems, ensuring compliance with company guidelines and timely resolution.
- Collaborated with team members to resolve complex claim issues efficiently.
- Communicated with clients to gather information and clarify claim details.
- Responded promptly to customer inquiries regarding their claim status via telephone or email.
- Identified and reported fraudulent activities related to submitted claims, contributing to the integrity of the claims process.
CUSTOMER SERVICE SUPERVISOR
GEICO
Lakeland
10.2019 - 06.2025
- Maintained a 2-20 insurance license.
- Supervised customer service team to deliver quality support and ensure compliance with policies.
- Resolved complex customer issues through effective communication and problem-solving.
- Developed training materials to enhance team knowledge and efficiency.
- Facilitated regular team meetings to address challenges and exchange best practices for improved service.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Resolved escalated customer disputes promptly, fostering positive relationships with customers.
CUSTOMER SERVICE REPRESENTATIVE
GEICO
Lakeland
01.2019 - 10.2019
- Resolved customer complaints through effective communication and problem-solving skills.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed strong relationships with customers by providing personalized assistance and support.
- Educated clients on insurance products and services available at the company.
- Documented customer interactions to maintain accurate service records.
- Participated in training sessions to stay updated on policy changes and best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
SHIFT MANAGER
CHICK-FIL-A
02.2015 - 01.2019
- Supervised team members during peak service hours, ensuring smooth operations and high customer satisfaction.
- Trained new employees on customer service standards and food safety protocols.
- Resolved customer complaints promptly, improving overall dining experience and customer loyalty.
- Assisted in resolving customer complaints to enhance overall dining experience.
- Implemented operational procedures to improve workflow and team collaboration.
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on customer interactions, fostering a culture of exceptional service and enhancing customer relationships.
Education
BUSINESS ADMIN -
FLORIDA SOUTHERN COLLEGE
01-2019
HIGHSCHOOL DIPLOMA -
LOGANVILLE HIGH SCHOOL
01-2013
Skills
- Claims processing
- Claim assessment
- Policy compliance
- Information accuracy
- Documentation
- High-volume handling
- Effective verbal communication
- Effective written communication
- Customer satisfaction
- Client education
- Problem solving
- Time management
- Multitasking
- Detail-oriented
- Adaptability
- Team leadership
- Decision-making
- Conflict resolution
- Building relationships
- Microsoft office
Certification
- Claims Adjuster- All Lines
Timeline
Claims Generalist Associate
Progressive
06.2025 - Current
CUSTOMER SERVICE SUPERVISOR
GEICO
10.2019 - 06.2025
CUSTOMER SERVICE REPRESENTATIVE
GEICO
01.2019 - 10.2019
SHIFT MANAGER
CHICK-FIL-A
02.2015 - 01.2019
BUSINESS ADMIN -
FLORIDA SOUTHERN COLLEGE
HIGHSCHOOL DIPLOMA -
LOGANVILLE HIGH SCHOOL