Brittany Patterson
Covington,LA
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Patient Access Representative
Tulane Medical Center
New Orleans
12.2024 - 07.2026
- Greeted patients using Tulane Medical Center service standards.
- Verified demographics and insurance information in electronic health records.
- Registered patients for appointments, admissions, and procedures.
- Collected copayments and explained financial responsibility clearly.
- Scheduled follow-up visits with clinical departments and providers.
- Obtained referrals and preauthorizations for patient services.
- Answered phones and routed calls to appropriate care teams.
- Protected patient confidentiality while updating access records.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
Unit Secretary
Northlake behavioral Health
Mandeville, Louisiana
02.2021 - 12.2024
- Answered phones and routed calls for Northlake Behavioral Health unit staff.
- Greeted patients, families, and visitors using calm behavioral health communication.
- Updated charts and patient records with accurate unit information.
- Scheduled appointments and coordinated calendars for nurses and therapists.
- Transcribed provider orders and relayed messages to clinical team members.
- Processed admissions, transfers, and discharges following Northlake Behavioral Health procedures.
- Filed forms and maintained confidential documents in secure patient records.
- Coordinated supplies and paperwork to support daily unit operations.
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
Phlebotomist
Lab Site clinical
New Orleans, Louisiana
08.2018 - 10.2020
- Collected blood specimens from patients at clinical lab site with calm, professional care.
- Verified patient identity and ordered tests before specimen collection.
- Labeled tubes and prepared samples for laboratory processing.
- Followed infection control and safety procedures during venipuncture tasks.
- Updated patient records in clinical systems with accurate collection details.
- Supported front desk check-in and specimen routing at lab site.
- Prepared collection supplies and maintained clean patient work areas.
- Communicated clearly with patients and clinical staff throughout sample collection.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
Education
Eastern Arizona College
Thatcher, AZ 01.2013 - 10.2013
River Parish Community College
Reserve, LASkills
- Epic registration
- Insurance verification
- Patient scheduling
- Prior authorization
- EMR documentation
- Medical reception
- HIPAA compliance
- Patient intake
- Front desk operations
- Claims processing
- Customer service
- Attention to detail
- Clear communication
- Problem solving
- Time management
- Electronic health records
- Patient registration
- Records maintenance
- Resource allocation
- Policy understanding
- Paging systems
- Admitting coordination
- Intake assessment
- [Language] fluency
- Verbal and written communication
- Insurance company billing
- Problem-solving
- Statistical data management
- Healthcare systems navigation
Timeline
Patient Access Representative
Tulane Medical Center
12.2024 - 07.2026
Unit Secretary
Northlake behavioral Health
02.2021 - 12.2024
Phlebotomist
Lab Site clinical
08.2018 - 10.2020
Eastern Arizona College
01.2013 - 10.2013
River Parish Community College