BRITTANY PAYMOND

• Apply problems solving skills to resolve customer inquires and dispute, and escalate using appropriate channels when necessary.
• Answer Approximately 200 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs.
• Meet and exceed daily productivity goals, including high call volume and appointment setting, ad consistency earned top survey, satisfaction scores.

• Developed positive relationships with customers through friendly interactions.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Implemented innovative methods for streamlining the customer service process.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Answered over 200 incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication

Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Observed changes in patients' condition and reported any unusual findings to the RN Case Manager.

Monitored vital signs including temperature, pulse rate and respiration rate.

• Supported needs of 7+ residents under long-term care.