Brittany Perkins
Houston,TX
Summary
An extroverted, organized, and confident problem-solver equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Seeking a professional opportunity in a challenging environment that will use my skills and experience of working with people and providing solutions to further my career development and foster my professional growth.
Overview
8
8
years of professional experience
Work History
Loan Officer
U.S
04.2021 - 06.2022
- Review pertinent facts and make eligibility determinations by analyzing factors such as intended use of proceeds, legislative and administrative limits, etc
- Contact banks and other third parties to obtain information necessary to formulate loan recommendations
- Respond to inquiries from applicants, their representatives and agents, and others concerning the status of applications and reasons for Agency decisions
- Process loan modifications by performing necessary analysis and preparing full documentation supporting the analysis
- Assist Case Managers with closing and disbursing approved loans
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- 60-80 Hours per week
COVID-19 Contact Tracer
Professional Research Consultants Inc Prc
04.2020 - 02.2021
- Used clear protocols to notify, interview, and advise close contacts to patients with confirmed or probable COVID-19
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Provide contacts with approved information about isolation and quarantine procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 Community Support Specialist for social resources
- Performed record keeping by logging client information within secure contact-tracing software.
Medical Receptionist
Foundation healthcare
08.2018 - 03.2020
- Greeted and directed all patients within the clinic
- Scanning pertinent patient information including patient authorizations, recent labs delivered by patient, etc
- Checked patient insurance, demographic, and health history to keep information current.
- Schedules any necessary appointments after completion of patient visit
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
Human Resources Receptionist
Xerox Corp
01.2016 - 08.2018
- Multi-tasks between various clerical and organizational responsibilities to support division
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Schedule appointments and communicate with clients via email and phone regularly
- Compile special reports and statistics, monitor inventory, and reorder supplies
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Sales Lead
Things Remembered
03.2014 - 08.2015
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased sales and customer satisfaction through personalized servicing.
- Trained, coached, and mentored new sales associates for maximum performance.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Education
Master of Science - Public Health
Lamar University
Beaumont, TX05.2024
Bachelor of Science - Health Care Administration
Sam Houston State University
Huntsville, TX08.2020
Skills
- 60 WPM Typist
- Microsoft: Word, Excel, PowerPoint, Access Outlook
- Proficiency
- Data Entry
- Active Listening and Learning
- Government Standards
Timeline
Loan Officer
U.S
04.2021 - 06.2022
COVID-19 Contact Tracer
Professional Research Consultants Inc Prc
04.2020 - 02.2021
Medical Receptionist
Foundation healthcare
08.2018 - 03.2020
Human Resources Receptionist
Xerox Corp
01.2016 - 08.2018
Sales Lead
Things Remembered
03.2014 - 08.2015
Master of Science - Public Health
Lamar University
Bachelor of Science - Health Care Administration
Sam Houston State University
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