Brittany Perkins
Seattle,USA
Summary
Seasoned Medical Assistant, skilled in managing clinical and administrative tasks to enhance patient care. Expertise in teamwork, customer service, and adept at managing diverse medical administrative needs in a high-volume, patient-centered setting. Positive, upbeat professional bringing several years of experience. Proven history of building trusting relationships to promote satisfaction, resolve concerns, and maintain long-term loyalty. Highly organized and resourceful with excellent judgment and multitasking abilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant Certified
Capitol Hill Kaiser Permanente Medical Center
Seattle, WA
02.2015 - Current
- Specialized in obstetric care for teenagers and newborns within teen clinic.
- Provided comprehensive services in family medicine, pediatrics, internal medicine, and transgender care.
- Assisted providers with minor procedures including circumcisions, biopsies, and contraceptive visits.
- Collaborated with providers for chronic disease management and health maintenance initiatives.
- Distributed books through Reach Out and Read program to patients aged six months to five years.
- Managed inventory tracking and ordering while overseeing program training for assigned members.
- Coordinated staff assignments to ensure optimal daily workflow and adequate coverage.
- Facilitated communication among management, staff, and departments through meetings and huddles.
Cashier/Sales Floor Representative
Walgreens
Seattle, WA
09.2017 - 09.2020
- Facilitated customer transactions at checkout, accepting cash, check, credit, and debit payments.
Maintained organized sales floor with well-stocked shelves and visually appealing products.
Addressed customer complaints through attentive listening and prompt resolution strategies.
Contributed to onboarding process for new associates, fostering a collaborative work environment.
Delivery Driver
Door Dash
Seattle, WA
05.2016 - 01.2017
- Streamlined food delivery process through online application, meeting customer expectations.
Collaborated with door dash team members to ensure accurate order presentations.
Managed payment processing with company card to enhance operational effectiveness.
Cashier/Curtesy Clerk
QFC (Quality Food Center)
Seattle, WA
05.2016 - 09.2016
- Facilitated smooth customer checkouts while providing assistance as a cashier.
Occasionally bagged items for customers and loaded carts for ease of transport.
Returned shopping carts from parking lot to designated areas for accessibility.
Maintained cleanliness by restocking products and ensuring tidy store environment.
Conducted thorough cleaning in break rooms and restrooms to support hygiene protocols.
Efficiently loaded bags at checkout stands, improving transaction speed.
In-Store Shopper
Instacart (Whole Foods Market)
Seattle, WA
10.2015 - 06.2016
- Executed grocery shopping services via online platform and phone application.
Procured food and personal care items tailored to customer preferences.
Supported time-constrained clients by handling their grocery shopping needs.
Processed customer orders to ensure prompt fulfillment and delivery.
Medical Assistant Certified
Northgate Kaiser Permanente Medical Center
Seattle, WA
04.2011 - 02.2015
- Executed administrative and clinical tasks under supervision of medical professionals.
- Greeted patients, documented medical history, and collected vital signs.
- Demonstrated excellent time management and computer proficiency.
- Directed team members to reach organizational objectives as a leader.
- Facilitated implementation of current and new projects for enhanced efficiency.
- Motivated staff to deliver high-quality care and exceptional customer service.
- Served as preceptor to extern students and new hires, showcasing creativity and organization skills.
Computer Lab Assistant/ Student Service Assistant
Seattle Vocational Institute
Seattle, WA
03.2010 - 12.2010
- Oversaw student interactions and computer operations in laboratory while assisting with special projects.
Conducted office functions for student services, including form processing and phone inquiries.
Developed organizational systems through label and folder creation.
Facilitated document copying to support service needs.
Flyer/Floater/Customer Service Associate
Macy’s Company
Richmond, CA
11.2009 - 12.2009
- Functioned as a fill-in across all departments during absences or vacations.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
Staff Associate
Salesians Boys and Girls Club
Richmond, CA
08.2009 - 11.2009
- Facilitated homework and reading assistance for children ages 5 to 17 years old.
Oversaw playtime to promote a safe and enjoyable environment.
Assisted in food preparation for snacks and lunches alongside staff members.
Organized events to strengthen community involvement.
Handled front desk inquiries, providing support to parents and members.
Worked collaboratively with facility staff on various operational tasks.
Customer Service Associate
JC Penney’s Company
Richmond, CA
11.2006 - 06.2008
- Assisted customers in clothing selection while working in the men’s department, measuring for suits, processing register transactions, maintaining stock cleanliness, and covering shifts.
Education
December 2010 - Medical Assistant Program Certification of Completion, Seattle Vocational Institute, -
Seattle Vocational Institute
March 2018 - Seattle Central Community College, Seattle, WA -
Seattle Central Community College
Seattle, WADecember 2009 - Contra Costa College, San Pablo, CA -
Contra Costa College
June 2008 - Pinole Valley High School, Pinole, CA - Diploma
Pinole Valley High School
Skills
- Mentorship and preceptorship
- Outreach coordination
- Leadership and administration
- Union representation SEIU
- Procedure preparation
- Epic software proficiency
- Microsoft Office expertise
- Excel proficiency
- Referral coordination
- Team collaboration
- Customer service excellence
Certification
- Medical Assistant Certification, 01/14, present
- BLS/CPR Certification, 12/10, present
- Food Handlers Permit, 05/16, 05/18
Training
Northgate Kaiser Permanente Medical Center, Seattle, WA, 01/11, 02/11, Extern Student, Worked with a preceptor and gained experience in room preparation, taking vital signs, assisting doctors, physician assistants and nurse practitioners with procedures and patient care.
References
References available upon request.
Timeline
Cashier/Sales Floor Representative
Walgreens
09.2017 - 09.2020
Delivery Driver
Door Dash
05.2016 - 01.2017
Cashier/Curtesy Clerk
QFC (Quality Food Center)
05.2016 - 09.2016
In-Store Shopper
Instacart (Whole Foods Market)
10.2015 - 06.2016
Medical Assistant Certified
Capitol Hill Kaiser Permanente Medical Center
02.2015 - Current
Medical Assistant Certified
Northgate Kaiser Permanente Medical Center
04.2011 - 02.2015
Computer Lab Assistant/ Student Service Assistant
Seattle Vocational Institute
03.2010 - 12.2010
Flyer/Floater/Customer Service Associate
Macy’s Company
11.2009 - 12.2009
Staff Associate
Salesians Boys and Girls Club
08.2009 - 11.2009
Customer Service Associate
JC Penney’s Company
11.2006 - 06.2008
December 2010 - Medical Assistant Program Certification of Completion, Seattle Vocational Institute, -
Seattle Vocational Institute
March 2018 - Seattle Central Community College, Seattle, WA -
Seattle Central Community College
December 2009 - Contra Costa College, San Pablo, CA -
Contra Costa College
June 2008 - Pinole Valley High School, Pinole, CA - Diploma
Pinole Valley High School