Brittany Schultz
Fort Rucker
Summary
Experienced professional skilled in cash handling and client relationship management. Recognized for problem-solving abilities and attention to detail, ready to enhance customer experiences and support operational goals.
Overview
10
10
years of professional experience
Work History
Cashier
Downtown Donuts
Daleville
10.2025 - Current
- Provided exceptional customer service through active listening and engagement techniques.
- Operated cash register with accuracy, processing payments via cash, check, credit card, gift card, or automatic debit.
- Ensured cleanliness of checkout area, including countertops, registers, windowsills, and floors.
Telephone Customer Service Representative
Bart Durham Injury Law
Nashville
05.2021 - 12.2022
- Analyzed customer feedback surveys in order to identify areas of improvement within the department.
- Developed positive relationships with clients through friendly conversations.
- Followed up with customers after each call to ensure satisfaction levels were met or exceeded expectations.
Front Office Team Leader
Lyndon's Salon and Spa
Clarksville
04.2016 - 02.2021
- Trained and mentored new team members on customer service standards.
- Managed appointment scheduling using salon software for efficiency.
- Handled customer inquiries and resolved issues promptly and professionally.
- Coordinated with stylists to optimize client flow and service delivery.
- Developed monthly work schedules for front office staff based on business needs and budget.
- Managed inventory levels for supplies used in the Front Office department and the salon.
- Monitored cash drawers at each shift changeover and ensured accurate balancing of accounts receivable records.
- Trained new hires on proper front desk operations and provided ongoing coaching to ensure job performance excellence.
Education
Associate of Science - Associates of Science
Enterprise Community College
Enterprise, AL12-2022
Skills
- Cash register operation
- Customer service
- Inventory management
- Point of sale systems
- Scheduling software
- Customer relationship management
References
References available upon request.
Timeline
Cashier
Downtown Donuts
10.2025 - Current
Telephone Customer Service Representative
Bart Durham Injury Law
05.2021 - 12.2022
Front Office Team Leader
Lyndon's Salon and Spa
04.2016 - 02.2021
Associate of Science - Associates of Science
Enterprise Community College