Brittany Phillips
Jacksonville,FL
Summary
Flexible Student Success Coach who works closely with students and staff to support academic achievement. Focused on helping students stay on track, improve their performance, and reach their goals. Experienced in creating practical support plans that increase retention and overall student success.
Overview
4
4
years of professional experience
Work History
Student Success Coach
City Year Jacksonville
Jacksonville, FL
07.2025 - Current
- Facilitated individualized academic support for students to enhance engagement and retention.
- Developed and implemented strategic action plans to address student needs and improve outcomes.
- Collaborated with educators to align student support services with curriculum objectives.
- Monitored student progress, providing timely feedback and resources to further success.
- Connected students with appropriate resources, including tutoring services, and setting behavior goals.
- Monitored student progress using data-driven assessments to inform coaching strategies and interventions.
Assistant Manager
Family Dollar
Jacksonville, FL
07.2022 - 06.2025
- Managed daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new associates on customer service standards and operational processes.
- Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
- Collaborated with team members to enhance store presentation and merchandising strategies.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
Education
Bachelor of Science - Elementary Education
Grand Canyon University
Phoenix, AZ05-2030
High School Diploma -
Andrew Jackson High School
Jacksonville, FL05-2022
Skills
- Patience and tolerance
- Collaboration and teamwork
- Networking and relationship building
- Creativity and innovation
- Motivational techniques
- Adaptability
Timeline
Student Success Coach
City Year Jacksonville
07.2025 - Current
Assistant Manager
Family Dollar
07.2022 - 06.2025
Bachelor of Science - Elementary Education
Grand Canyon University
High School Diploma -
Andrew Jackson High School