BRITTANY PITTS
Voorhees,US
Summary
Driven professional with 10+ years of experience in property and casualty insurance. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and endorsements. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Insurance Claims Specialist
Progressive Insurance Company
05.2018 - Current
- Negotiated favorable settlements on behalf of the company by leveraging strong analytical skills and knowledge of policy terms with attorneys, claimants and co-defenders.
- Collaborated with legal teams, ensuring proper documentation and representation for complex claims cases.
- Contributed to the company''s overall success by consistently meeting or exceeding performance metrics in the areas of claim handling efficiency, customer satisfaction, and loss prevention.
- Strengthened customer relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
Professional Liability Consultant
USI Affinity
03.2017 - 05.2018
- Generated new leads through cold-calling, networking, and referrals.
- Leveraged effective negotiation strategies to close deals and maximize profits.
- Forecasted sales numbers to gauge product and campaign success.
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
- Represented brand during special events, customer interactions and sales.
Sales Representative
Allstate Insurance Company
09.2011 - 03.2017
- Recognized as a top performer by consistently exceeding monthly quotas.
- Generated new business through cold calling, networking events, referrals and other marketing initiatives.
- Built and maintained pipeline that supported monthly, quarterly and annual goals.
- Demonstrated excellent customer service skills when dealing with client inquiries.
- Leveraged CRM software tools effectively for tracking customer interactions and managing pipeline activity.
- Used company software to analyze customer coverage needs, write quotes, and issue policies.
- Customized insurance programs to suit individual customers, often covered variety of risks.
- Interpreted insurance policies and explained coverage to clients.
- Monitored insurance industry trends to assess potential risks.
Education
Master of Science (M.S.) - Psychology
Walden University
Minneapolis, MN05.2015
Bachelor of Arts (B.A.) - Advertising
Rowan University
Glassboro, NJ05.2011
Skills
- Licensed in New Jersey in Property, Casualty, Life, Accident and Health/Sickness Insurance
- Insurance claims investigation and adjusting
- Negotiating and Settling Bodily Injury and Uninsured/Underinsured Bodily Injury Settlements
- Property and Casualty Insurance Sales
- Insurance policy knowledge and interpretation
- Teamwork and Collaboration
- Adaptability and flexibility
- Customer service
Certification
- New Jersey Insurance Producer Property, Casualty. Life, Accident & Health or Sickness License
Timeline
Insurance Claims Specialist
Progressive Insurance Company
05.2018 - Current
Professional Liability Consultant
USI Affinity
03.2017 - 05.2018
Sales Representative
Allstate Insurance Company
09.2011 - 03.2017
Bachelor of Arts (B.A.) - Advertising
Rowan University
Master of Science (M.S.) - Psychology
Walden University
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