Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Powell

Smyrna,GA

Summary

10+ years of experience as a Customer Service Associate with extensive exposure to customer relationship management, microsoft office, and problem solving capabilities earned through industry know-how and demonstrated market success. Recognized for top-tier management and licensing skills with a proven track record of providing flexible business, marketing, licensing, and distribution models for a wide variety of products and services.

Overview

14
14
years of professional experience

Work History

Premium Bartender- Delta Club

Levy Restaurants
08.2023 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Customer Service Associate

Bowlero
01.2014 - 05.2023
  • Collaborated with other customer service associates to ensure customer needs were met
  • Developed customer loyalty and trust through excellent communication and problem-solving skills
  • Interacted with customers to understand their needs and preferences
  • Assisted in the training of new customer service associates
  • Followed up with customers to ensure their satisfaction with products and services
  • Developed and implemented customer service plans to improve customer satisfaction
  • Resolved customer disputes promptly and professionally.

Childcare Provider

Kimz Kidz Daycare
01.2010 - 06.2013
  • Developed and implemented curriculum for children
  • Encouraged children to express their feelings in a healthy manner
  • Planned and organized age-appropriate activities and field trips
  • Read stories and encouraged creative play activities
  • Ensured the safety of the children at all times
  • Developed and implemented daily and weekly lesson plans
  • Administered medication to children when necessary, in accordance with health regulations
  • Monitored and recorded children’s behavior and development
  • Provided high-quality care to children aged 3-5 in a daycare setting for 3 years
  • Assisted with meal preparation and feeding.

Education

High School Diploma - Early Childhood Education

Cincinnati State Technical and Community College
Cincinnati, OH

Trade - Cosmetology Education

Empire Beauty School
Brooklyn, NY
08.2016

Skills

  • Microsoft Office
  • Quality Assurance
  • Professionalism
  • Customer Relationship Management
  • Problem Solving
  • Empathy
  • Time Management
  • Payment Processing
  • Beverage Preparation
  • Suggestive Selling
  • Menu Memorization
  • Food Service
  • Responsible Alcohol Service
  • Inventory

Timeline

Premium Bartender- Delta Club

Levy Restaurants
08.2023 - Current

Customer Service Associate

Bowlero
01.2014 - 05.2023

Childcare Provider

Kimz Kidz Daycare
01.2010 - 06.2013

High School Diploma - Early Childhood Education

Cincinnati State Technical and Community College

Trade - Cosmetology Education

Empire Beauty School
Brittany Powell