Atefeh Akbari
SAINT PAUL,MN
Summary
Dedicated and results-oriented professional with experience in leadership, customer service, hospitality, and education. Skilled in team supervision, employee training, problem-solving, and delivering exceptional guest experiences in fast-paced environments.
Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Supervisor – Delta Sky Club, MSP Airport
Compass Group / Eurest
07.2024 - Current
- Lead and train employees while ensuring customer satisfaction.
- Manage inventory and maintain service quality under pressure.
- Demonstrate leadership and adaptability in a fast-paced environment.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Developed detailed plans based on broad guidance and direction.
- Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
- Trained staff on food safety protocols and operational procedures to enhance compliance and performance.
Education
Bachelor's Degree - Geography & Rural Planning
Kharazmi University
Tehran, Iran01-2016
Skills
- Leadership
- Teamwork
- Communication
- Microsoft Office
- Problem-Solving
- Time Management
- Data Management
- Fluent in Persian and Dari
- Training and mentoring
- Goal oriented
- Attention to detail
- Customer service
- Staff management
- Staff development
- Operations management
- Relationship building
- Inventory oversight
Certification
- GULL Leadership Development Program Certificate – Compass Group / Eurest (2026)
- Cashier Skill Training – International Institute of Minnesota
- Personal Care Assistance Certificate – Hubbs Center for Lifelong Learning
- CPR & First Aid Training – Hubbs Center for Lifelong Learning
Timeline
Supervisor – Delta Sky Club, MSP Airport
Compass Group / Eurest
07.2024 - Current
Bachelor's Degree - Geography & Rural Planning
Kharazmi University