BRITTANY PRESLEY
Lula,GA
Summary
Experienced claims professional and operations leader with 15+ years of experience across insurance, retail, and restaurant environments. Skilled in claims investigation, customer service, team leadership, training, scheduling, inventory management, cash handling, compliance, and daily operations. Proven ability to manage high-volume environments, resolve customer concerns, identify discrepancies, maintain accurate documentation, and lead teams toward operational goals.
Overview
15
15
years of professional experience
Work History
Claims Specialist
GEICO
02.2026 - 09.2026
- Investigated and managed auto insurance claims from initial report through resolution while providing timely, accurate, and customer-focused service.
- Reviewed accident reports, statements, photographs, estimates, policy information, and supporting documentation to evaluate coverage, liability, and claim value.
- Communicated professionally with policyholders, claimants, attorneys, repair facilities, medical providers, and other stakeholders throughout the claims process.
- Maintained accurate and detailed claim documentation in accordance with quality, compliance, and regulatory requirements.
- Identified discrepancies, inconsistencies, and potential indicators of fraudulent activity and escalated claims for additional investigation when appropriate.
Manager
ALDI
12.2020 - 02.2026
- Supported daily store operations, including opening and closing procedures, store security, operational readiness, and completion of required tasks.
- Operated cash registers and handled cash transactions accurately while following company procedures and maintaining accountability.
- Trained, coached, and supported team members to promote efficient workflow and adherence to company standards.
- Delegated responsibilities and prioritized daily tasks to maintain productivity during high-volume periods.
- Stocked merchandise, organized shelves, rotated products, and maintained accurate and appealing product displays.
- Assisted with inventory management by receiving deliveries, monitoring product levels, identifying shortages, and minimizing product loss.
- Maintained a clean, organized, and safe store environment in accordance with company and safety standards.
Store Manager
SPIRIT HALLOWEEN
08.2020 - 11.2020
- Recruited and hired store associates and assistant managers for the seasonal 2020 operation.
- Directed store setup and coordinated completion of the sales floor within a 10-day opening timeline.
- Managed shipments of up to 1,000 cartons using handheld inventory scanners and organized incoming merchandise for efficient processing.
- Guided employees in implementing merchandise maps, signage, floor layouts, and mid-season merchandising changes.
- Managed daily schedules, employee breaks, sales tracking, communications, and operational tasks using company management systems.
- Supervised teams of 2–19 employees per shift while maintaining productivity and customer service standards.
- Replenished sales-floor merchandise from backstock and maintained organized product presentation.
- Coached employees on customer service, company culture, and operational procedures.
- Implemented daily, hourly, and shift-change cleaning procedures in response to COVID-19 requirements.
- Oversaw daily bank deposits and change orders in accordance with company policies and maintained required documentation.
Retail Manager
GAMESTOP
10.2018 - 03.2020
- Managed daily store operations and ensured staff completed responsibilities in accordance with company policies.
- Sold products and services, including warranties and membership programs, while providing customer-focused service.
- Received and processed daily inventory shipments, including pricing, labeling, and timely sales-floor placement.
- Conducted weekly and annual inventory counts to maintain accurate inventory records.
- Implemented company planograms and merchandising standards to maintain organized and effective product displays.
- Executed daily, weekly, monthly, and seasonal marketing updates using company-provided materials.
Retail Assistant Manager
SPIRIT HALLOWEEN
08.2017 - 10.2018
- Assisted with seasonal store setup and breakdown while supporting efficient store operations.
- Coached employees on customer greetings, checkout procedures, and customer service expectations.
- Maintained store recovery and assisted customers with product selection and kiosk ordering.
- Processed daily shipments and replenished merchandise on the sales floor.
- Used planograms and merchandising techniques to maximize product presentation and available sales-floor space.
Restaurant Team Leader
SCHLOTZSKY'S
07.2017 - 09.2018
- Led daily shifts and ensured employees completed assigned responsibilities efficiently and according to company standards.
- Coached team members to improve performance, teamwork, and customer service.
- Counted and reconciled cash tills before and after shifts.
- Prepared sandwiches, pizzas, salads, and other menu items according to established recipes and quality standards.
Restaurant Manager
SUBWAY
08.2016 - 06.2017
- Managed daily restaurant operations, including service, food quality, cleanliness, staffing, and compliance with company standards.
- Led, trained, and coached employees through onboarding, scheduling, performance management, and development.
- Created staff schedules based on business needs, anticipated customer volume, and labor requirements.
- Managed inventory by monitoring product usage, placing orders, receiving deliveries, and minimizing waste and product loss.
- Handled cash registers, daily deposits, financial procedures, and recordkeeping with accuracy and accountability.
- Resolved customer concerns and complaints professionally while maintaining a positive customer experience.
- Monitored food preparation and product quality to ensure compliance with food safety and sanitation standards.
Assistant Manager
PIZZA HUT
06.2015 - 08.2016
- Assisted with daily restaurant operations to maintain efficient service, product quality, and customer satisfaction.
- Supervised and supported employees during shifts through coaching, training, and performance feedback.
- Delegated tasks and managed shift responsibilities to maintain productivity and operational efficiency.
- Assisted with scheduling, staffing coverage, onboarding, and new-hire training.
- Resolved customer concerns using problem-solving and conflict-resolution skills.
- Managed registers, cash counts, deposits, and other financial procedures accurately.
- Monitored inventory, received deliveries, rotated products, and helped minimize waste and shortages.
Shift Leader
PIZZA HUT
06.2011 - 06.2015
- Ensured compliance with food safety, sanitation, cleanliness, and company operating standards.
- Supported opening and closing procedures, including equipment checks, cash reconciliation, cleaning, and restaurant security.
- Monitored sales, labor, and operational performance and communicated issues and opportunities to management.
- Prioritized multiple responsibilities in a fast-paced environment while responding effectively to changing customer and business needs.
- Collaborated with management and team members to improve operational efficiency, employee performance, and customer satisfaction.
Education
High School Diploma -
Winder-Barrow High School
05-2011
Skills
- Auto Insurance Claims
- Claims Investigation & Resolution
- Coverage & Liability Review
- Customer Service
- Team Leadership & Coaching
- Staff Scheduling
- Training & Development
- Operations Management
- Cash Handling & Reconciliation
- Inventory Management
- Loss Prevention
- Documentation & Compliance
- Conflict Resolution
- Fraud Indicator Identification
- Quality & Process Compliance
- High-Volume Operations
Timeline
Claims Specialist
GEICO
02.2026 - 09.2026
Manager
ALDI
12.2020 - 02.2026
Store Manager
SPIRIT HALLOWEEN
08.2020 - 11.2020
Retail Manager
GAMESTOP
10.2018 - 03.2020
Retail Assistant Manager
SPIRIT HALLOWEEN
08.2017 - 10.2018
Restaurant Team Leader
SCHLOTZSKY'S
07.2017 - 09.2018
Restaurant Manager
SUBWAY
08.2016 - 06.2017
Assistant Manager
PIZZA HUT
06.2015 - 08.2016
Shift Leader
PIZZA HUT
06.2011 - 06.2015
High School Diploma -
Winder-Barrow High School