Rebecca Hazlett
Phoenix,AZ
Summary
Results-driven Claims Specialist with expertise in resolving complex claims and analyzing data to identify discrepancies. Collaborates with teams to achieve outcomes while adapting to changing needs. Skilled in negotiation, customer service, and regulatory compliance, ensuring accuracy and fairness in all processes.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Claims Specialist
State Farm
Tempe, AZ
01.2025 - Current
- Conducted thorough claim investigations, rendering coverage decisions that upheld policy standards
- Mentored colleagues on case handling to enhance team efficiency and knowledge sharing
- Supported team manager in achieving objectives and ensuring smooth daily operations
- Demonstrate strong empathy and communication skills in customer interactions
Auto Express Claims Associate
State Farm
Tempe, AZ
06.2023 - 01.2025
- Managed and resolved auto claims by assessing individual case merits and ensuring timely resolutions
- Consistently exceeded personal and team performance metrics
- Acted as a resource for peers and team managers
- Designated Supported software rollout as designated MAX Power User across multiple sections to support software rollout across multiple sections
Claims Analyst
Epiq
Phoenix, AZ
06.2022 - 02.2023
- Evaluated payment authorizations to confirm legitimacy through thorough review of complex claim documentation
- Conducted interviews with agents and claimants to investigate and resolve questionable claims, ensuring fair outcomes
- Reviewed prior investigations for accuracy and compliance, reinforcing adherence to regulatory standards
Property and Casualty Adjuster
Assurant
Phoenix, AZ
04.2020 - 04.2022
- Managed comprehensive claim investigations, ensuring thorough documentation of case records
- Conducted follow-up investigations on questionable claims to assess validity and mitigate risk
- Collaborated with adjusters and investigators to make informed payment decisions
- Drafted detailed investigative reports for legal and internal documentation
- Entered payments, reserves, and updates in claims system with full documentation
Skills
- Regulatory compliance management analysis
- Claims investigation
- Claims documentation
- Claims administration
- Coverage analysis
- Property & Auto Insurance
- Customer support
- Team training
- Verbal communication
- Claims
Certification
Associate in General Insurance (AINS) Completed March 2026
Chartered Property Casualty Underwriter (CPCU) Started March 2026
Languages
English
Native or Bilingual
Timeline
Claims Specialist
State Farm
01.2025 - Current
Auto Express Claims Associate
State Farm
06.2023 - 01.2025
Claims Analyst
Epiq
06.2022 - 02.2023
Property and Casualty Adjuster
Assurant
04.2020 - 04.2022