Brittany Puckett

Online Pick-up Lead 2020-2024, Manager on Duty (meaning that I was the acting store manager), training and assignment throughout the duration of employment period. I was the Manager on Duty (MOD) full-time for a period of nearly 8 months as a promotion until an unforseen change in pay lead me to resume leadership of my previous department as the new lead, put in charge afterwards, asked to work under me again rather than take another role elsewhere in the company. I was recently on maternity leave and offered my previous position to a coworker I had trained extensively. I resumed the previous MOD position upon returning from leave.

• Developed and implemented strategies to increase sales and profitability.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Initiated plans to improve customer relations, quality standards, and service efficiency.
• Trained employees in essential job functions.
• Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
• Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
• Led successful cross-functional projects to drive business growth and improve operational efficiency.
• Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
• Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
• Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
• Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
• Established clear lines of authority within the team hierarchy which contributed towards improved collaboration amongst colleagues.
• Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
• Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
• Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
• Improved team productivity by implementing efficient scheduling and task delegation processes.
• Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Defined clear targets and objectives and communicated to other team members.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Developed detailed plans based on broad guidance and direction.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.

• Reduced food waste through better inventory management and portion control, leading to increased profitability.
• Monitored industry trends to stay ahead of competitors and continuously adapt operations as needed for continued success in the marketplace.
• Increased customer satisfaction by implementing effective staff training and performance management programs.
• Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
• Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
• Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
• Developed and implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.
• Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
• Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area schools or organizations.
• Implemented effective marketing campaigns to increase brand awareness and attract new customers to the establishment.
• Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
• Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
• Boosted employee morale with regular team-building activities, improving communication and collaboration.
• Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
• Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
• Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
• Controlled labor hours and inventory costs through hands-on management and proactive changes.
• Tracked food production levels, meal counts, and supply costs.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Oversaw training of more than 12 team members.

I started working with Sykes, a sales forward call center for the communications company Frontier, newly pregnant, quickly rose to SME (subject matter expert) assisting in the training of new hires. Walked the floors of the call center where new employees would raise a hand if need of assistance with program navigation in a multi-layered system. I guided the team in offering upgrades, how to navigate or word difficult billing questions, and which applications to utilize in a complicated base of software.

• Established a positive learning environment by fostering strong relationships with students, parents, and colleagues.
• Organized and participated in extracurricular activities that fostered a sense of community and enriched the educational experience for students outside the classroom setting.
• Implemented differentiated instruction techniques to accommodate various learning styles and abilities within the classroom.
• Promoted critical thinking by designing challenging assignments that required students to analyze and synthesize information.
• Maintained accurate records of student performance, using data-driven analysis to inform instructional decisions.
• Continually pursued professional development opportunities to stay current with educational trends and research, ensuring high-quality instruction for all students.
• Evaluated student progress regularly, providing timely feedback for continuous improvement in academic performance.
• Generated reports detailing findings and recommendations.
• Collected, arranged, and input information into database system.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated customer needs and feedback to drive product and service improvements.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Educated staff on organizational mission and goals to help employees achieve success.
• Developed effective improvement plans in alignment with goals and specifications.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Gathered, organized and input information into digital database.
• Devised and implemented processes and procedures to streamline operations.
• Frequently inspected production area to verify proper equipment operation.
• Helped meet changing demands by recommending improvements to business systems or procedures.