Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Rainey

Waycross,GA

Summary

Hardworking, detail-oriented and passionate job seeker with strong organizational skills eager to secure a call center or call agent position. Ready to help a team achieve company goals.

Overview

8
8
years of professional experience

Work History

Caregiver

Innovative Senior Solutions
10.2023 - 05.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming and meal preparation.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.

Make Up Artist

Glam Bar & Boutique
06.2021 - 03.2022
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Sanitized makeup tools to avoid spread of infection.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
  • Applied makeup in accordance with clothing style.
  • Increased customer loyalty through exceptional service and tailored makeup applications.
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use.
  • Transformed clients'' appearances using advanced contouring techniques, enhancing features for special occasions or events.

Call Center Survey Agent

ERC
08.2017 - 04.2019
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Wig Salesperson and Customer Service

Bok Beauty Supply Store
01.2016 - 06.2017
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Responded proactively and positively to rapid change.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Implemented and developed customer service training processes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.

Education

Cosmetology - Cosmetology Education

Coastal Pines Technical College
Waycross, GA
06.2016

Ware County High School
Waycross, GA
05.2011

Skills

  • Outbound Customer Calls
  • Problem-Solving Skills
  • Quality Assurance
  • Corporate Standards
  • Data Gathering
  • Answering Questions

Timeline

Caregiver

Innovative Senior Solutions
10.2023 - 05.2024

Make Up Artist

Glam Bar & Boutique
06.2021 - 03.2022

Call Center Survey Agent

ERC
08.2017 - 04.2019

Wig Salesperson and Customer Service

Bok Beauty Supply Store
01.2016 - 06.2017

Cosmetology - Cosmetology Education

Coastal Pines Technical College

Ware County High School

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Brittany Rainey