Brittany Reed
Chiefland,FL
Summary
Seasoned shift leader familiar with fast food and gas station operations and best practices. Leads and motivates workers to meet challenging targets while maintaining strict quality standards. Knowledgeable about preventing waste, maximizing safety and keeping employee satisfaction high.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Walmart
09.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Cook
1906 Farmhouse Restaurant
01.2022 - 09.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Online Personal Shopper
Walmart
02.2021 - 01.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Cashier
Marathon
07.2020 - 11.2020
- Assisted with purchases, locating items and signing up for rewards programs
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Learned roles of other departments to provide coverage and keep store operational
- Helped customers find specific products, answered questions and offered product advice
- Welcomed customers, offering assistance to help find necessary store items
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Properly verified customer identification for alcohol or tobacco purchases
- Operated cash register, collected payments and provided accurate change
- Monitored sales events, added new merchandise and rang up purchases
- Inspected items for damage and obtained replacements for customers
- Trained new team members in cash register operation, stock procedures and customer service
- Resolved issues with cash registers, card scanners and printers.
Assistant Manager
Taco bell
01.2020 - 03.2020
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Organized schedules, workflows and shift coverage to meet expected business demands
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
General Manager
Taco Bell
08.2019 - 12.2019
- Trained, managed and motivated employees to promote professional skill development
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
- Planned and prepared workflow schedules, delegating tasks for a 20 member team
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Organized schedules, workflows and shift coverage to meet expected business demands
- Managed personnel scheduling, facilitating adequate coverage to meet demand
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Shift Leader
Taco Bell
09.2016 - 09.2019
- Upheld company standards and compliance requirements for operations and cleanliness of all areas
- Complied with company safety procedures, policies and regulations to promote safe working environment
- Delegated tasks to employees and monitored activities and task completion.
Cashier
Marathon
04.2018 - 11.2018
- Assisted with purchases, locating items and signing up for rewards programs
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Helped customers find specific products, answered questions and offered product advice
- Welcomed customers, offering assistance to help find necessary store items
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Education
High School Diploma -
Penn Foster (online)
Scranton, PA02.2023
Skills
- Staff development
- Team supervision
- Client support
- Issue resolution
- Experience in leadership
- Time management
- Training & Development
- Multitasking
- Flexible
- Computer skills
- Reliable and trustworthy
- Working collaboratively
Timeline
Customer Service Cashier
Walmart
09.2022 - Current
Cook
1906 Farmhouse Restaurant
01.2022 - 09.2022
Online Personal Shopper
Walmart
02.2021 - 01.2022
Cashier
Marathon
07.2020 - 11.2020
Assistant Manager
Taco bell
01.2020 - 03.2020
General Manager
Taco Bell
08.2019 - 12.2019
Cashier
Marathon
04.2018 - 11.2018
Shift Leader
Taco Bell
09.2016 - 09.2019
High School Diploma -
Penn Foster (online)