Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Reed

Alexandria,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Package Handler

FedEx
08.2024 - 10.2024
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

Apple Technical Advisor

Kelly Services
05.2023 - 09.2024
  • Improved first-call resolution rates through effective troubleshooting and problem-solving techniques.
  • Conducted comprehensive product training sessions for new Technical Advisors to ensure consistent quality of support across the team.
  • Enhanced customer satisfaction by providing timely and accurate technical support for Apple products.
  • Implemented best practices in case management, ensuring thorough documentation of client interactions and resolutions.
  • Assist in the billing department with assisting customer’s with questions and concerns pertaining to their accounts
  • Increased customer retention through empathetic communication and proactive issue resolution strategies.
  • Contributed to a high-performance work culture by consistently exceeding performance metrics and targets.

Customer Service Representative

Teleperformance
10.2022 - 03.2023
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted with refunds, price matching, sending free return labels, and also assisted customer’s with issues of not receiving their orders.
  • Worked in inbound call center

Shipping and Receiving Clerk

Stella Jones
04.2022 - 07.2022
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.

Ophthalmic Technician

Louisiana Eye And Laser
01.2018 - 03.2022
  • Measured and recorded visual acuity and color vision testing.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.

Sales Team Leader

Motherhood Maternity
04.2015 - 05.2017
  • Refined team workflows to better capitalize on individual strengths and maximize market share.
  • Expanded company customer base and cemented market presence by implementing strategic sales plans.
  • Implemented CRM system improvements that streamlined lead tracking and follow-up processes, leading to higher conversion rates.
  • Facilitated ongoing training to keep sales team successfully closing deals and revenue over $Amount per month.

Education

Clinical Medical Assistant

Blue Cliff College - Alexandria
12.2017

General Studies -

Tioga High School
Ball, LA
05.2016

Skills

  • Sales Techniques
  • Advanced Troubleshooting
  • Decision Making
  • iOS Proficiency
  • Time Management
  • Technical Expertise
  • Adaptability
  • Critical Thinking
  • Technical Writing
  • Multitasking Abilities
  • Customer Service
  • macOS Knowledge
  • Problem Solving
  • Active Listening
  • Interpersonal Skills
  • Software Support
  • Attention to Detail
  • Data Recovery
  • Technical Troubleshooting
  • Incoming Call Management
  • Online Chat Support
  • Customer Communication and Empathy
  • Scheduling
  • Telephone Skills
  • Medical Terminology
  • Clerical
  • Data Entry
  • Heavy Lifting
  • Warehouse Safety
  • Package unloading
  • Packaging
  • Workplace Cleanliness
  • Label Reading
  • Shipping and receiving
  • Order picking and processing
  • Shipment Tracking
  • OSHA compliant
  • Willing to Learn
  • Problem-Solving
  • Team Collaboration
  • Decision-Making
  • OSHA Compliance

Timeline

Package Handler

FedEx
08.2024 - 10.2024

Apple Technical Advisor

Kelly Services
05.2023 - 09.2024

Customer Service Representative

Teleperformance
10.2022 - 03.2023

Shipping and Receiving Clerk

Stella Jones
04.2022 - 07.2022

Ophthalmic Technician

Louisiana Eye And Laser
01.2018 - 03.2022

Sales Team Leader

Motherhood Maternity
04.2015 - 05.2017

Clinical Medical Assistant

Blue Cliff College - Alexandria

General Studies -

Tioga High School

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Brittany Reed