Open To Work
Brittany Reinke
Olathe,KS
Work Preference
Summary
Dedicated professional with Clinical Mental Health training and experience providing compassionate client support in high-stress situations. Skilled in customer service, patient insurance assistance, and insurance claims adjusting, with expertise in navigating complex systems and advocating for client needs. Certified in SEO and Digital Marketing, bringing a unique ability to combine analytical problem-solving with strategic communication to improve processes, client satisfaction, and organizational success.
Overview
11
11
years of professional experience
2
2
Certifications
2
2
Degrees
Work History
Social Media and Writing Contributor
Kansas City Mom Collective
05.2022 - 05.2024
- Created and published 1-2 monthly posts for a Facebook group of 30,000+ members, focusing on parenting tips, local resources, and community support.
- Wrote engaging blog posts tailored to local moms, covering topics such as parenting, community events, family activities, and wellness.
- Contributed to social media content creation, promoting blog posts and community initiatives across platforms.
- Leveraged SEO-friendly writing practices to boost online visibility and readership.
- Researched and highlighted Kansas City-based businesses, resources, and events to strengthen local connections.
Clinical Mental Health Counseling Intern
MNU Community Counseling Center
09.2016 - 05.2017
- Completed 250+ clinical hours, including assessment, treatment planning, case notes, and team meetings in accordance with CACREP requirements
- Increased client engagement in therapy by building rapport and utilizing active listening techniques during individual counseling sessions.
- Evaluated client progress regularly to modify treatment plans as needed, ensuring continued growth and improvement in mental health functioning.
- Enhanced client well-being by conducting comprehensive mental health assessments and developing individualized treatment plans.
- Developed culturally sensitive therapeutic approaches tailored to meet the unique needs of diverse clientele.
- Supported the development of client coping strategies by teaching mindfulness techniques and stress reduction exercises.
- Documented client progress meticulously, maintaining accurate records in accordance with HIPAA regulations and professional ethical standards.
Patient Service Representative
Teva Pharmaceuticals
07.2013 - 11.2016
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Supported 12+ pharmaceutical representatives and nurses by providing updated patient records, scheduling, and benefits verification.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Handled complex insurance pre-authorization processes accurately, enabling the timely delivery of necessary medical services.
Education
Master of Arts - Clinical Mental Health Counseling
Mid America Nazarene University
Olathe, KS01-2017
Bachelor of Science - Music Performance
William Jewell College
Liberty, MO2008
Skills
- Client advocacy
- Multicultural competence
- Mental health assessment
- Individual counseling
- Empathy development
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
- Adaptability and flexibility
- Organizational skills
- Team collaboration
Certification
SEO Specialist Certification
- Licensed SEO Specialist - 2024
- Certified Digital Marketing Strategist - 2024
Portfolio
FEATURED
Adaptive Parenting: LIfe as a Disabled Mom
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Social Media and Writing Contributor
Kansas City Mom Collective
05.2022 - 05.2024
Clinical Mental Health Counseling Intern
MNU Community Counseling Center
09.2016 - 05.2017
Patient Service Representative
Teva Pharmaceuticals
07.2013 - 11.2016
Master of Arts - Clinical Mental Health Counseling
Mid America Nazarene University
Bachelor of Science - Music Performance
William Jewell College
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