Shareese (Jasper) Wheeler
St. Petersburg,FL
Summary
Customer Service Representative diligently bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and leading teams of customer service-focused professionals to improve customer rating, reduce complaints and increase business.
Overview
3
3
years of professional experience
Work History
Customer Experience Specialist/Social Media Manager
Cottonwood Bayview
06.2023 - Current
- Created and executed creative ideas for resident events.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Documented customer interactions in internal database to maintain customer service history details.
- Managed relationships with third-party vendors and suppliers to facilitate prompt delivery of services.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Oyster Shucker
Captain Bill's Oyster Bar
01.2022 - 12.2022
- Responsible for interacting with guests while shucking oysters at the raw bar at a casual seafood restaurant
- Keeping team morale high.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Sous Chef
Tryst Gastro Lounge
01.2021 - 01.2022
- Co-creating menu options
- Led daily staff meetings to communicate expectations and review safety procedures.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Consistent conflict resolution and leadership.
- Planned and directed high-volume food preparation in fast-paced environment.
- Trained kitchen staff to perform various preparation tasks under pressure.
Education
Education and Community Leadership with ASL focus -
St.Petersburg College
Nutrition Consultant -
IIN
01.2017
Yoga Instructor Certification -
Yoga Tree
01.2010
Skills
- Organizational Skills
- Customer Service
- Leadership and Problem Solving
- Minimal Supervision Necessary
- Efficient
- Client Advocacy
- Written Communication
Timeline
Customer Experience Specialist/Social Media Manager
Cottonwood Bayview
06.2023 - Current
Oyster Shucker
Captain Bill's Oyster Bar
01.2022 - 12.2022
Sous Chef
Tryst Gastro Lounge
01.2021 - 01.2022
Education and Community Leadership with ASL focus -
St.Petersburg College
Nutrition Consultant -
IIN
Yoga Instructor Certification -
Yoga Tree
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