Brittany Richardson
Belton,MO
Summary
Dynamic Medical Assistant with extensive experience at Kansas City Urology Care, excelling in patient-focused care and medical office administration. Proven track record in improving exam room efficiency and patient preparation, alongside strong capabilities in phlebotomy and effective communication. Demonstrated success in enhancing patient experiences and streamlining check-in processes.
Overview
13
13
years of professional experience
Work History
Medical Assisitant
Kansas City Urology Care
06.2014 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Receptionist
Encompass Medical Group
05.2012 - 06.2014
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
Certificate - Phlebotomy
Kansas City School of Phlebotomy
Kansas City, MO05.2017
High School Diploma -
Ray-pec
Raymore, MO05.2008
Skills
- Phlebotomy
- Medical office administration
- Patient-focused care
- Check-in coordination
Timeline
Medical Assisitant
Kansas City Urology Care
06.2014 - Current
Receptionist
Encompass Medical Group
05.2012 - 06.2014
Certificate - Phlebotomy
Kansas City School of Phlebotomy
High School Diploma -
Ray-pec
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