Brittany Richardson
Summary
Results-oriented healthcare professional with expertise in managing extensive client caseloads and fostering collaboration among stakeholders. Skilled in coordinating services, ensuring compliance with regulations, and addressing complex challenges in dynamic settings. Former H-E-B Team Lead with over seven years of leadership in operations, overseeing large teams.
Overview
1
1
Language
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Community Care Worker
Texas Health and Human Service Commission
Edinburg, TX
05.2026 - Current
- Manage a caseload of 200+ clients, coordinating services while ensuring compliance with state and federal program requirements.
- Coordinated care and resources through collaboration with multidisciplinary professionals and provider organizations, ensuring comprehensive support.
- Built and maintained relationships with healthcare providers, clients, and community organizations to enhance service delivery.
- Educate clients and stakeholders regarding program requirements, available services, and applicable policies.
- Resolved complex issues by analyzing information, communicating effectively, and identifying solutions that met client needs.
- Maintain detailed electronic documentation while consistently meeting reporting requirements and deadlines.
- Travel independently throughout the community while managing multiple priorities in a fast-paced environment.
Team Leader
HEB Grocery Store
Edinburg, TX
03.2019 - 05.2026
- Led daily operations for a department of 100+ employees, ensuring operational excellence and exceptional customer service.
- Trained, coached, and mentored new and existing team members on company procedures and performance expectations.
- Collaborated with store leadership to improve efficiency, implement operational improvements, and achieve department goals.
- Assisted with scheduling, workload distribution, and operational planning to maximize productivity.
- Resolved escalated customer concerns while maintaining positive relationships and delivering outstanding service.
- Recognized as a dependable leader capable of motivating teams and driving results in a high-volume environment.
Education
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
Edinburg, TX 05.2019 - 08.2022
Skills
- Case management systems
- Virtual Communication Platforms
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Teams
Languages
Spanish
Professional
Timeline
Community Care Worker
Texas Health and Human Service Commission
05.2026 - Current
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
05.2019 - 08.2022
Team Leader
HEB Grocery Store
03.2019 - 05.2026