Summary
Overview
Work History
Skills
Languages
Timeline
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Brittany Rider

Cincinnati,OH

Summary

Results-oriented, strategic veteran of the Healthcare Staffing Industry. A proven track record of business development, account management, streamlining operations, implementing organized solutions, and applying resource management expertise to drive performance in customer-focused organizations. Collaborative and analytical planner with a talent for ensuring consistency, compliance, and productivity through effective partnerships with internal stakeholders. Recognized for result-driven leadership, effective problem-solving skills, and successful implementation of aggressive strategic planning initiatives in a highly competitive industry.

Overview

14
14
years of professional experience

Work History

Director of Client Relations

Pulse Healthcare Services
Herndon , VA
04.2024 - 09.2024
  • Account Management and Business development prioritized, leading to growth in domestic sector.
  • Increased book of business domestically by 70 TOA
  • Added operational tools to encourage stability and production success
  • Responsible for building domestic recruitment team

Chief Executive Officer

Vero RN LLC
09.2020 - 06.2023
  • Rebuilt and rebranded company reputation and internal culture
  • Turned overall profit margins from >10% to greater than 24% later resulting in company acquisition June 2023
  • Increased company net profit by $6M annually in 2021, and $8M in 2022; 2021 Vero RN's first year of profitability since 2016 start up
  • Sourced and managed high performing sales management and operations teams
  • Oversaw the ongoing operations of all divisions in the company
  • Managed and directed the company toward its primary goals and objectives
  • Oversaw employment decisions at the executive level of the company
  • Led a team of executives to consider major decisions including acquisitions, mergers, joint ventures, or large-scale expansion
  • Promoted communication and cooperation among divisions to create a spirit of unity in the organization

Vice President of Client Services

Vero RN LLC
07.2017 - 09.2020
  • Start up environment
  • Heavy Emphasis on business development
  • Increased open position opportunities by 4,700
  • Executed 54 contract agreements with Healthcare facilities and MSP partners
  • Responsible for 18 direct reports to include interim leadership of Recruitment and operational departments
  • Consistently met or exceeded budget goal expectations and metrics
  • Creation and implementation of effective and efficient processes
  • Spearheaded internal sales training programs

Senior Account Manager

Advantage RN LLC
03.2013 - 06.2017
  • Top 3 producer on the Account Management team
  • Receiver of company 'Excellence Award' 2014, 2015, and 2016
  • Generated and managed $18M in annual revenue
  • Average TOA count 100
  • Maintained average profit margin of greater than 25%
  • Retention Rate greater than 60%
  • Assisted with collections of overdue monies on book of business average payment terms amongst all clients on desk 90 days
  • Average percentage of clients sent to collections for overdue payments less than 1%
  • Screen and prequalify candidates for presentation to healthcare facilities
  • Maintain and cultivate relationships with healthcare facilities
  • Collaborate with recruitment team to ensure candidate/client success
  • Conflict resolution between Clients and Candidates

Recruitment Team Lead

Advantage RN LLC
10.2010 - 03.2013
  • Cold called and sourced purchased and organic leads sell travel nurse opportunities to
  • Maintained and cultivated relationships with healthcare providers
  • Oversaw retention of current healthcare providers
  • Job matched healthcare providers based on credentials and skill set
  • Maintained credentialing for healthcare providers
  • Collaborated closely with compliance team and account management team to ensure assignment success
  • Oversaw 5 direct report to recruiters to ensure sales quotas are met

Skills

  • Sales
  • Communication
  • Strategic Planning
  • Operational leadership
  • Problem Solving
  • Conflict Resolution
  • Microsoft Products
  • Training and mentoring
  • Sales proficiency
  • Relationship Management
  • Customer Satisfaction
  • Account Management
  • Business Development
  • Effective Communication

Languages

English

Timeline

Director of Client Relations

Pulse Healthcare Services
04.2024 - 09.2024

Chief Executive Officer

Vero RN LLC
09.2020 - 06.2023

Vice President of Client Services

Vero RN LLC
07.2017 - 09.2020

Senior Account Manager

Advantage RN LLC
03.2013 - 06.2017

Recruitment Team Lead

Advantage RN LLC
10.2010 - 03.2013

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Brittany Rider