Brittany Rivenburg
Scottsdale,AZ
Summary
Results-oriented professional with extensive experience in customer service and operations management at Aubrey Dental. Proven ability to enhance patient experiences through effective communication and organizational skills. Expertise in maintaining confidentiality and efficiently managing sensitive information. Committed to creating a welcoming environment while streamlining processes.
Overview
20
20
years of professional experience
Work History
SAHM
Stay-At-Home-Parent
Reno, NV
11.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Receptionist
Aubrey Dental
Bend, OR
05.2016 - 11.2016
- Enhanced office efficiency by managing patient scheduling and appointment confirmations.
- Ensured seamless patient flow by coordinating with dental staff during peak hours.
- Processed insurance claims and verified new patient coverage effectively and accurately.
- Streamlined front desk operations by managing phone calls, emails, and walk-ins efficiently.
- Maintained confidentiality standards while handling sensitive patient information diligently.
- Provided clerical support through document copying, faxing, and filing for staff.
Medical Receptionist
Prescott Plastic Surgery
Prescott, AZ
08.2010 - 11.2016
- Ensured accurate patient information through effective check-in and verification processes.
- Optimized clinic workflow by scheduling appointments via electronic health records.
- Enhanced service delivery by coordinating communication between patients and providers.
- Maintained compliant and organized patient records while upholding privacy regulations.
- Resolved patient inquiries promptly, fostering a positive and supportive patient experience.
- Reduced patient wait times by streamlining key administrative processes.
Event Sales Manager
Stratum
Phoenix, AZ
07.2008 - 07.2010
- Increased event participation through strategic sales initiatives and revenue generation.
- Identified market trends to capitalize on growth opportunities and enhance competitiveness.
- Negotiated favorable terms with vendors and clients to build long-term relationships.
- Streamlined logistics processes, boosting operational efficiency and client satisfaction ratings.
Medical Receptionist
Dr. McKay
Phoenix, AZ
08.2006 - 07.2008
- Enhanced patient flow by coordinating scheduling, check-in, and payments effectively.
- Supported efficient check-in by ensuring timely completion of all paperwork.
- Created a welcoming atmosphere, greeting patients warmly upon arrival.
- Maximized doctor availability through optimized appointment scheduling processes.
- Streamlined billing procedures, resulting in accurate and prompt invoicing.
Education
No Degree - Psychology
Scottsdale Community College
Scottsdale, AZ02-2006
High School Diploma -
Desert Mountain High School
Scottsdale05-2003
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Dependable and responsible
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
Timeline
SAHM
Stay-At-Home-Parent
11.2016 - Current
Receptionist
Aubrey Dental
05.2016 - 11.2016
Medical Receptionist
Prescott Plastic Surgery
08.2010 - 11.2016
Event Sales Manager
Stratum
07.2008 - 07.2010
Medical Receptionist
Dr. McKay
08.2006 - 07.2008
No Degree - Psychology
Scottsdale Community College
High School Diploma -
Desert Mountain High School