Brittany Rivera
Silver Spring,MD
Summary
Dynamic Certified Trainer with Chick-fil-A, recognized for enhancing trainee performance through innovative lesson planning and hands-on activities. Expert in coaching techniques and public speaking, I fostered a positive learning environment that led to high satisfaction ratings.Great communication skills to serve the guest and give them a great experience. Committed to staff development, I effectively analyzed training outcomes to ensure impactful knowledge transfer.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Trainer
Chick Fill A
05.2023 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
- Trained and mentored Number new personnel hired to fulfill various roles.
Education
Wheaton HS
05.2025
Skills
- Coaching techniques
- Training needs analysis
- Public speaking
- Training and coaching
- New hire training
- Lesson planning
- First aid
- Clear verbal communication
- Hospitality
- Good in team work
- Positive
- Multi tasking
- Multilingual- Spanish and English
Certification
First aid, Stop the bleed, and CPR certified
Languages
Spanish
Native or Bilingual
Timeline
Certified Trainer
Chick Fill A
05.2023 - Current
Wheaton HS
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