Margie Johnson
Summerville,SC
Summary
Dynamic Certified Trainer with a proven track record at Landry's Saltgrass Steakhouse, enhancing staff development through innovative training materials and effective coaching techniques. Skilled in performance assessment and public speaking, I consistently achieved high trainer evaluation ratings, fostering a culture of excellence and satisfaction among trainees.
Overview
5
5
years of professional experience
Work History
Certified Trainer
Landry'sSaltgrass Steakhouse
Houston, TX
01.2023 - 01.2025
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Trained and mentored over 20 to 30 new personnel hired to fulfill various roles.
Account Expert
Tmoblie
Charleston, SC
08.2019 - 12.2022
- Assisted company administrators with accessing and viewing available reports. 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Deployed meticulous organization skills by assisting in coordination of client deliverables.
- Streamlined financial reporting processes for improved efficiency and accuracy.
- Sharpened skills by obtaining required continuing education credits and attending training to keep updated on legislative and industry changes.
- Proved track record of managing, selling and developing relationships with strategic merchants.
Education
Associate of Arts - Education
Houston Community College
Houston, TX06-2011
High School Diploma -
E L Furr Senior High
Houston, TX06-1990
Skills
- Performance assessment
- Coaching techniques
- Training needs analysis
- Public speaking
- Training and coaching
- New hire training
- Creative problem solving
- Group and individual instruction
- Course development
- Training material updates
- Course planning
- Clear verbal communication
- Course materials and supplies
- Coaching and development
Timeline
Certified Trainer
Landry'sSaltgrass Steakhouse
01.2023 - 01.2025
Account Expert
Tmoblie
08.2019 - 12.2022
Associate of Arts - Education
Houston Community College
High School Diploma -
E L Furr Senior High