Ashleigh Melchior
Cheddars Scratch Kitchen
WESTPALMBEACH,FL
12
years of professional experience
Results-driven Certified Trainer experienced in food service operations and training development. Achieved improvements in service quality and team readiness through effective coaching techniques and performance assessment. Focused on building confident teams and enhancing service standards to drive measurable performance gains.
Work History
Certified Trainer
9 Years 8 Months- Mentored frontline staff on scratch-kitchen procedures and workflow coordination, enhancing overall station readiness.
- Trained new team members on menu knowledge, service standards, and guest hospitality expectations.
- Reinforced food safety, sanitation, and proper handling procedures during onboarding and daily shift coaching.
- Demonstrated POS operations, order accuracy, and ticket flow to improve service consistency.
- Evaluated trainee performance and provided direct feedback to strengthen speed and confidence.
- Supported managers with training plans, certification tracking, and readiness assessments.
- Coached team members on upselling and table-side service techniques, improving guest satisfaction and sales.
- Promoted execution of quality standards across dining room and kitchen, ensuring consistent guest experience.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Coordinated kitchen activities with front-of-house staff for seamless service.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Supervised food presentation and plating to enhance visual appeal.
- Directed food preparation and cooking activities to meet health and safety standards.
- Monitored food preparation, production, and plating for quality control.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Host /Take-Out Server
6 Months- Greeted guests warmly and managed seating flow to support smooth front-of-house operations.
- Coordinated waitlist and reservations, maintaining accurate table assignments during peak dining periods.
- Communicated effectively with servers, bartenders, and kitchen staff to reduce service delays.
- Trained new hosts on guest greeting standards, seating procedures, and phone etiquette.
Education
Bachelor of Science - Digital Forensics And Incident Response
High School Diploma
Skills
New hire training
Training needs assessment
Performance assessment
Coaching techniques
Personalized instruction
Blended learning
Development coaching
Performance metrics
Traveled to retrain a failing store and improve training methods
Timeline
Certified Trainer
Cheddars Scratch Kitchen
03.2017 - CurrentRead More
Host /Take-Out Server
Bonefish Mac's
01.2015 - 07.2015Read More
Keiser University
Bachelor of Science from Digital Forensics And Incident Response
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Barnabas Christian Academy
High School Diploma
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