Samantha Chong
Raising Cane's
LASVEGAS,NV
2
Languages
4
years of professional experience
Bringing positive and approachable demeanor, combined with strong communication and problem-solving skills, to excel in customer interactions. Possesses foundational understanding of customer service principles and is adept at quickly learning new systems and processes. Committed to delivering exceptional service and fostering customer satisfaction and providing excellent hospitality.
Work History
Certified Trainer
2 Years 4 Months- Monitored trainee progress, providing constructive feedback to ensure continuous improvement and performance excellence.
- Collaborated with management to identify training needs and align programs with organizational goals and standards.
- Maintained up-to-date knowledge of industry trends and best practices, integrating relevant information into training materials.
- Utilized a variety of instructional design methodologies to create effective learning experiences.
Service Specialist
2 Years 4 Months- Provided exceptional customer support, resolving inquiries and enhancing satisfaction levels.
- Monitored customer feedback to identify areas for service improvement and implement solutions.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Maintained up-to-date knowledge of product and service changes.
Lifeguard
6 Months- Responded promptly to emergencies, executing lifesaving techniques as necessary.
- Responded promptly to emergencies, executing lifesaving techniques.
- Conducted regular safety inspections of facilities and equipment to maintain operational standards.
- Provided clear instructions to guests regarding pool rules and safety practices.
Education
BBA - Business
- Millenium Scholarship Recipient
Skills
Personalized instruction
New hire training
POS system management
Coaching techniques
Training needs analysis
Public speaking
Training program development
Expert in utilizing POS systems
Customer service training
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Certified Trainer
Raising Cane's
04.2024 - CurrentRead More
Service Specialist
Raising Cane's
04.2024 - CurrentRead More
Lifeguard
Station Casinos
01.2023 - 07.2023Read More
University of Las Vegas, Nevada
BBA from Business
Read More