- Voice Acting
- Camping
- Mangas and comics
- Watching Movies and TV Shows
- Video Gaming
Jason Day
Lake Charles,LA
Summary
Dynamic certified trainer with proven skills in training delivery, performance assessment, and public speaking. Committed to enhancing team performance and operational efficiency through engaging training programs.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Certified Trainer
Raising Cane's Restaurants
Lake Charles, LA
02.2022 - 05.2026
- Developed and delivered training programs to enhance team performance and operational efficiency.
- Facilitated onboarding processes for new hires, ensuring smooth integration into company culture.
- Conducted regular assessments of training effectiveness, refining content based on feedback and observed outcomes.
- Collaborated with management to identify skill gaps and design targeted training solutions.
- Implemented standardized training materials to ensure consistency across all restaurant locations.
- Engaged in continuous improvement initiatives, optimizing training methods for better employee retention rates.
- Provided ongoing support to staff during high-volume periods, reinforcing best practices and customer service standards.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
Crew Member
CiCis Pizza
Lake Charles, LA
06.2020 - 01.2021
- Delivered exceptional customer service in high-volume environment during peak hours.
- Assisted in food preparation and ensured adherence to quality standards.
- Maintained cleanliness and organization of dining area and kitchen workspace.
- Operated point-of-sale system accurately to process customer transactions.
- Resolved customer complaints effectively, enhancing guest satisfaction and loyalty.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Alfred M. Barbe Highschool
Lake Charles, LA05-2022
No Degree - Process Technology
Sowela Technical Community College
Lake Charles, LASkills
- Performance assessment
- Coaching techniques
- Training needs analysis
- Public speaking
- Feedback collection
- Training delivery
- Training and coaching
- New hire training
Certification
- windows certified
Interests
Timeline
Certified Trainer
Raising Cane's Restaurants
02.2022 - 05.2026
Crew Member
CiCis Pizza
06.2020 - 01.2021
No Degree - Process Technology
Sowela Technical Community College
High School Diploma -
Alfred M. Barbe Highschool