Brittany Roberts
Brooklyn,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Bureau Secretary
Manhattan Criminal Courthouse
New York, NY
02.2022 - 08.2025
- Provided administrative, clerical and general support to Assistant District Attorneys and entire office
- Greeted visitors, assess their needs and assist them or refer them to appropriate staff
- Entered closed case entry into records retrieval database
- Answered, directed and responded to incoming calls
- Photocopied, faxed, scanned, and proofread documents
- Managed internal and external mail flow
- Ordered, maintained, and restocked office supplies
- Provided backup administrative support to Bureau Secretary when needed
- Provided backup support to Bureau Administrator to complete timesheet requests and approvals
- Conducted searches to identify lawsuits filed against New York City law enforcement personnel in their professional capacity using Garrett Library
- Acted as notary to authenticate legal documents for Assistant District Attorneys
- Oversaw witness fee funds and disperses to appropriate parties.
Administrative Assistant
Corcoran Group
New York, NY
11.2022 - 12.2022
- Greeted agents, staff and visitors upon entering
- Answered calls, took accurate messages, and provided information to callers
- Provided general administrative duties such as typing, filing, and copying
- Received, sorted and routed mail accurately and efficiently to appropriate party
- Acted as back up to Office Manager as needed
- Assisted with special projects as needed
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management.
Youth Counselor
Ali Forney Center
New York, NY
07.2018 - 07.2020
- Interacted with up to 20 minors and young adults of LGBTQ+ community to provide mentorship and guidance with domestic issues on a regular basis
- Maintained ability to work independently as well as in groups with consistent open communication with team members
- Supported and mentored new employees by monitoring employee performance and response to training
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success using AWARDS system
- Scheduled, conducted, and recorded fire drills as required
- Maintained discretion in handling confidential information while completing client intake
- Fulfilled general office tasks, such as answering phones, and sorting and filing paperwork
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
Sales Associate
Uniqlo Global Flagship
New York, NY
10.2016 - 06.2018
- Demonstrated ability to adapt quickly and manage a rapid changing environment
- Managed customer needs by utilizing Uniqlo service standard, following Uniqlo Fundamental Principles
- Followed and achieved company's sales goals on a monthly, quarterly and yearly basis
- Responded to queries related to products, services, processes and policies
- Handled and resolved complaints according to established policies and procedures
- Acted as cashier when required by following cashier protocol
- Processed shipments and ensured all merchandise represented on sales floor in full size run
- Engaged with customers to effectively build rapport and lasting relationships
Helpline Intern
National Eating Disorders Association
New York, NY
02.2016 - 02.2017
- Provided uplifting and timely responses regarding eating disorder information requests via incoming phone calls, voicemail messages, and emails under Helpline responsibility in a call center environment
- Increased knowledge and understanding concerning eating disorders and how to appropriately support those affected by them
- Conducted statewide and citywide searches for counseling resources for clients
- Contributed to association's mission of eliminating eating disorders and body dissatisfaction.
Education
Bachelor of Arts - Forensic Psychology
CUNY John Jay College of Criminal Justice
08.2012 - 08.2016
Skills
Spreadsheet management
Mail handling and distribution
Calendar management
Customer service
Multi-line Telephone Systems
Time management
Data entry
Meeting Coordination
Affiliations
- Member of Peer Counseling Club
- Certifications 2021-06 CNP - Certified Notary Public
Timeline
Administrative Assistant
Corcoran Group
11.2022 - 12.2022
Assistant Bureau Secretary
Manhattan Criminal Courthouse
02.2022 - 08.2025
Youth Counselor
Ali Forney Center
07.2018 - 07.2020
Sales Associate
Uniqlo Global Flagship
10.2016 - 06.2018
Helpline Intern
National Eating Disorders Association
02.2016 - 02.2017
Bachelor of Arts - Forensic Psychology
CUNY John Jay College of Criminal Justice
08.2012 - 08.2016