Brittany Roberts
Brooklyn,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Bureau Secretary
Manhattan Criminal Courthouse
New York, NY
02.2022 - 08.2025
- Provided administrative, clerical and general support to Assistant District Attorneys and entire office
- Greeted visitors, assess their needs and assist them or refer them to appropriate staff
- Entered closed case entry into records retrieval database
- Answered, directed and responded to incoming calls
- Photocopied, faxed, scanned, and proofread documents
- Managed internal and external mail flow
- Ordered, maintained, and restocked office supplies
- Provided backup administrative support to Bureau Secretary when needed
- Provided backup support to Bureau Administrator to complete timesheet requests and approvals
- Conducted searches to identify lawsuits filed against New York City law enforcement personnel in their professional capacity using Garrett Library
- Acted as notary to authenticate legal documents for Assistant District Attorneys
- Oversaw witness fee funds and disperses to appropriate parties.
Administrative Assistant
Corcoran Group
New York, NY
11.2022 - 12.2022
- Greeted agents, staff and visitors upon entering
- Answered calls, took accurate messages, and provided information to callers
- Provided general administrative duties such as typing, filing, and copying
- Received, sorted and routed mail accurately and efficiently to appropriate party
- Acted as back up to Office Manager as needed
- Assisted with special projects as needed
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management.
Youth Counselor
Ali Forney Center
New York, NY
07.2018 - 07.2020
- Interacted with up to 20 minors and young adults of LGBTQ+ community to provide mentorship and guidance with domestic issues on a regular basis
- Maintained ability to work independently as well as in groups with consistent open communication with team members
- Supported and mentored new employees by monitoring employee performance and response to training
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success using AWARDS system
- Scheduled, conducted, and recorded fire drills as required
- Maintained discretion in handling confidential information while completing client intake
- Fulfilled general office tasks, such as answering phones, and sorting and filing paperwork
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
Sales Associate
Uniqlo Global Flagship
New York, NY
10.2016 - 06.2018
- Demonstrated ability to adapt quickly and manage a rapid changing environment
- Managed customer needs by utilizing Uniqlo service standard, following Uniqlo Fundamental Principles
- Followed and achieved company's sales goals on a monthly, quarterly and yearly basis
- Responded to queries related to products, services, processes and policies
- Handled and resolved complaints according to established policies and procedures
- Acted as cashier when required by following cashier protocol
- Processed shipments and ensured all merchandise represented on sales floor in full size run
- Engaged with customers to effectively build rapport and lasting relationships
Helpline Intern
National Eating Disorders Association
New York, NY
02.2016 - 02.2017
- Provided uplifting and timely responses regarding eating disorder information requests via incoming phone calls, voicemail messages, and emails under Helpline responsibility in a call center environment
- Increased knowledge and understanding concerning eating disorders and how to appropriately support those affected by them
- Conducted statewide and citywide searches for counseling resources for clients
- Contributed to association's mission of eliminating eating disorders and body dissatisfaction.
Education
Bachelor of Arts - Forensic Psychology
CUNY John Jay College of Criminal Justice
08.2012 - 08.2016
Skills
Spreadsheet management
undefinedAffiliations
- Member of Peer Counseling Club
- Certifications 2021-06 CNP - Certified Notary Public
Timeline
Administrative Assistant
Corcoran Group
11.2022 - 12.2022
Assistant Bureau Secretary
Manhattan Criminal Courthouse
02.2022 - 08.2025
Youth Counselor
Ali Forney Center
07.2018 - 07.2020
Sales Associate
Uniqlo Global Flagship
10.2016 - 06.2018
Helpline Intern
National Eating Disorders Association
02.2016 - 02.2017
Bachelor of Arts - Forensic Psychology
CUNY John Jay College of Criminal Justice
08.2012 - 08.2016
Similar Profiles
Mya McGrawMya McGraw
Volunteer at Judge Stephen P. Mickle, Sr. Criminal CourthouseVolunteer at Judge Stephen P. Mickle, Sr. Criminal Courthouse
Juan BortfeldJuan Bortfeld
Program Manager, Attaché at USDOJ, Criminal Division, International Criminal Investigative Training Assistance ProgramProgram Manager, Attaché at USDOJ, Criminal Division, International Criminal Investigative Training Assistance Program
LILLIAN BONEPARTELILLIAN BONEPARTE
Unit Chief-Supervisory Intelligence Analyst at FBI, Criminal Intelligence Section, Criminal Investigative DivisionUnit Chief-Supervisory Intelligence Analyst at FBI, Criminal Intelligence Section, Criminal Investigative Division
Alexa KinlawAlexa Kinlaw
Student at Penn State UniversityStudent at Penn State University
Alexander Onega PerezAlexander Onega Perez
CDPAP Coordinator at PPLCDPAP Coordinator at PPL