Brittany Robertson
OKC,OK
Summary
Team-oriented self-starter with effective understanding of training and development, project management, business management and human resources. Exceptional communication, analytical and organizational skills.
Overview
15
15
years of professional experience
Work History
Training Manager
Heartland Payment Systems
09.2022 - Current
- Develop new and continuous sales plays, training resources, slide decks, and tiered training to best assist in the development of payroll, card processing and point of sale training efforts
- Assist new hires and tenured inside sales reps with questions and escalations; provide education around processes and best practices in seeking individual and team success.
Advanced Payroll Trainer
Heartland Payment Systems
04.2022 - 08.2022
- Provide training for payroll sales managers leading outside sales teams within their first 10 weeks
- Partner with other trainers and leaders to facilitate leadership development such as sales manager roundtables, territory manager certification training and company-wide payroll calls.
Territory Manager
Heartland Payment Systems
01.2020 - 03.2022
- Responsible for developing and nurturing partnerships with small business owners, as well as medium and large multi-location chains and franchises
- Complete inbound and outbound sales calls to improve merchant experiences through our Payment Processing, Point of Sale Solutions, Payroll Services, Capital Lending and E-Commerce options
- Utilize programs such as Dialpad, SalesForce, Outreach, Microsoft Excel, Microsoft Word, Zoom, Google Meets, LinkedIn, and proprietary Heartland software.
Account Recruiting Manager
Aerotek Professional Services
11.2017 - 12.2019
- Prospect and set meetings with current and prospective clients to review and discuss staffing needs
- Utilize Salesforce to document meetings and track information for clients, as well as utilize Data.com to pull necessary information with prospecting potential clients
- Utilize Fieldglass and IQ Navigator to manage contractor entries for interviewing, onboarding and timekeeping purposes.
Recruiter/Lead Recruiter
Aerotek Professional Services
01.2016 - 11.2017
- Prescreen candidates with detailed phone screens, evaluate candidates’ compatibility with specific job requirements, ensure potential and qualified fits prior to submissions and interviews
- Interview, pre-qualify, negotiate offers and close hires
- Perform reference checks and coach candidates on interview techniques.
Manager
Gymboree Play & Music
07.2012 - 12.2015
- Assist the owner in designing and implementing updated class schedules and marketing efforts
- Handle invoices and payments for alternative class programs
- Assist owner in staffing and training procedures
- Ensure availability of merchandise through a monthly analysis of inventory
- Provide customers with any assistance regarding their account information, including complex enrollments and cancellations.
Server
Joe’s Crab Shack
06.2012 - 07.2012
- Commended for multitasking abilities; frequently assigned the largest section during peak hours
- Demonstrate the ability to interact with customers from diverse cultures and backgrounds
- Provide adequate training to new employees
- Apply courtesy and problem-solving skills to ensure customer satisfaction.
Sales Associate
Hibbett Sports
12.2008 - 06.2011
- Organize and maintain proper merchandise displays on the sales floor
- Provide customers with superior knowledge of products
- Send/receive store merchandise, along with maintaining backroom organization.
Education
B.S. Business Administration -
University of Central Oklahoma
EDMOND, OK12.2015
High School Diploma -
Deer Creek High School
Edmond, OK05.2011
Skills
- Training & Development
- Sales
- Analyzation and understanding quantitative data
- Organization
- Oral & written communication
- Project development & management
- Cultivation of cohesive working relationships
- Program Optimization
- Coaching and Mentoring
Awards
HEARTLAND
- Marco Island Incentive Trip Winner (07/2021)
- Blue Diamond (07/2021 - 12/2021)
- Blue Diamond (01/2021 - 06/2021)
- Red Diamond (07/2020 - 12/2020)
Timeline
Training Manager
Heartland Payment Systems
09.2022 - Current
Advanced Payroll Trainer
Heartland Payment Systems
04.2022 - 08.2022
Territory Manager
Heartland Payment Systems
01.2020 - 03.2022
Account Recruiting Manager
Aerotek Professional Services
11.2017 - 12.2019
Recruiter/Lead Recruiter
Aerotek Professional Services
01.2016 - 11.2017
Manager
Gymboree Play & Music
07.2012 - 12.2015
Server
Joe’s Crab Shack
06.2012 - 07.2012
Sales Associate
Hibbett Sports
12.2008 - 06.2011
B.S. Business Administration -
University of Central Oklahoma
High School Diploma -
Deer Creek High School
Similar Profiles
Laura LopezLaura Lopez
Relationship Manager, Merchant Services at TSYS Who Was Then Acquired by Heartland Payment SystemsRelationship Manager, Merchant Services at TSYS Who Was Then Acquired by Heartland Payment Systems
Dillon McCulloughDillon McCullough
Relationship Manager at Heartland Payment SystemsRelationship Manager at Heartland Payment Systems
Xia LiuXia Liu
Relationship Manager at Heartland Payment SystemsRelationship Manager at Heartland Payment Systems
Jonathan LamarJonathan Lamar
Payroll Division Manager at Heartland Payment SystemsPayroll Division Manager at Heartland Payment Systems
Ximena VazquezXimena Vazquez
Food Service Worker at Integris Southwest Medical CenterFood Service Worker at Integris Southwest Medical Center