Brittany Robertson
Perdido Beach Resort
Orange Beach
1
Certification
13
years of professional experience
Accomplished hospitality professional with over 12 years of experience in hotel operations and event management. Expertise in planning and executing corporate meetings, conferences, and social events to enhance guest satisfaction. Skilled in leadership, client relationship management, and effective communication, with a record of advancing into prominent leadership roles.
Work History
Senior Event Manager
7 Years 2 Months- Successfully plan and execute 75+ corporate meetings, conferences, and social events annually, ensuring flawless execution from contract through event completion.
- Coordinate events for up to 600 guests, partnering with catering, banquet, culinary, sales, and hotel operations teams to deliver exceptional guest experiences.
- Cultivated client relationships that led to high repeat business and consistently positive guest satisfaction scores.
- Manage client relationships resulting in a high rate of repeat business and consistently positive guest satisfaction scores.
- Proactively resolve challenges before and during events to ensure smooth operations and memorable guest experiences.
- Manage multiple complex events simultaneously while maintaining exceptional organization, communication, and attention to detail.
- Resolved challenges proactively before and during events to ensure smooth operations and create memorable guest experiences.
- Mentored and supported team members, fostering a collaborative and service-focused culture.
Event Manager
3 Years 4 Months- Planned and coordinated corporate meetings, conferences, weddings, and social events from contract through execution.
- Collaborated with culinary, banquet, housekeeping, front office, and audiovisual teams to deliver seamless events.
- Developed strong client relationships through proactive communication and tailored service.
- Prepared contracts, banquet event orders, event diagrams, and planning documents.
- Ensured high client satisfaction through effective problem-solving and meticulous attention to detail.
Event Management Administrative Assistant
3 Months- Prepared contracts, correspondence, banquet event orders, and event documentation to support event managers in successful event execution.
- Coordinated client communications and organized event files to enhance information accessibility and streamline planning processes.
- Scheduled meetings, site tours, and administrative operations to facilitate efficient event planning for the Event Management Department.
Reservation Agent
2 Years 5 Months- Managed guest reservations, ensuring exceptional customer service in high-volume resort environment.
- Assisted guests with room accommodations, special requests, and resort information.
- Maintained accurate reservation systems, meeting service standards and enhancing guest satisfaction.
- Cultivated guest relationships that fostered repeat business and strengthened guest loyalty.
Education
High School Diploma
Skills
Event planning
Conference management
Client management
Client Relationship Management
Organization & Planning
Time Management
Event organization
Visual One Property Management System
Team Leadership
Communication
BEO management
Guest Relations
Certification
- Flawless Delivery Hospitality Certification
- Responsible Vendor Certification
AWARDS & RECOGNITION
Alabama Restaurant and Hospitality Association Front of the House Employee of the Year — 2022, Leader of the Quarter — First Quarter 2022, Leader of the Quarter — First Quarter 2025
Timeline
Senior Event Manager
Perdido Beach Resort
06.2019 - CurrentRead More
Event Manager
Perdido Beach Resort
02.2016 - 06.2019Read More
Event Management Administrative Assistant
Perdido Beach Resort
11.2015 - 02.2016Read More
Reservation Agent
Perdido Beach Resort
06.2013 - 11.2015Read More
Escambia High School
High School Diploma
Read More