Brittany Robinette
Customer Service
Georgetown, KY,KY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Kentucky Utilities
10.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Updated and purged out-of-date records and files.
- Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
Machining
Totoya
11.2021 - 10.2022
- Used CNC and manual equipment to perform both initial and final machining.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Closely monitored equipment to detect and report malfunctions and prevent accidents.
- Completed projects on time and under budget and maintained equipment and tools.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Continuously checked products for quality assurance according to strict guidelines.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Assembly Line Worker
Legette & Platt
09.2020 - 11.2021
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Followed outlined specifications to implement assembly plans.
- Inspected and tested components, assemblies and power tools for proper functionality.
- Sampled and tested final products to check conformance with production tolerances.
Food Service Worker
Jenkins Independent Schools
08.2015 - 03.2020
- Sanitized kitchen surfaces and washed food prep tools, utensils and equipment.
- Monitored food service areas by checking holding temperatures and appearance.
- Stored and organized incoming food and supplies.
- Chopped or prepared ingredients and cooked food items for meals.
- Assisted with mealtimes by plating food when working serving line.
- Set up, broke apart and cleaned up serving areas at beginning and end of day.
- Notified supervisor of low stock as reminder to order ingredients, supplies and products.
- Assembled kitchen and serving equipment.
- Maintained composure and work quality while under stress.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Adhered to procedures in preparing food items.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Associate
JCPenney
01.2010 - 09.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Line Trainer
Levi Strauss
02.2006 - 12.2009
- Boxed, labeled and transported items to support assembly operations.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assisted quality assurance by inspecting items and removing defective parts.
- Followed outlined specifications to implement assembly plans.
- Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.
Education
High School Diploma -
Jenkins Independent Schools
JenkinsSkills
- Upselling Products and Services
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Customer Data Confidentiality
- Microsoft Excel
- Billing Specialist
Timeline
Customer Service Representative
Kentucky Utilities
10.2022 - Current
Machining
Totoya
11.2021 - 10.2022
Assembly Line Worker
Legette & Platt
09.2020 - 11.2021
Food Service Worker
Jenkins Independent Schools
08.2015 - 03.2020
Customer Service Associate
JCPenney
01.2010 - 09.2011
Line Trainer
Levi Strauss
02.2006 - 12.2009
High School Diploma -
Jenkins Independent Schools
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