Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Robinson

Walton,KY

Summary

Proven ability to enhance guest engagement through effective upselling techniques, contributing to increased sales revenue. Skilled in cash handling and team collaboration, ensuring a positive dining atmosphere while maintaining high standards of cleanliness and safety. Professional with solid background in supporting social initiatives and community programs. Skilled in communication, organization, and problem-solving, consistently driving positive outcomes. Strong emphasis on teamwork and adaptability, reliably meeting evolving demands. Known for empathy, patience, and high ethical standards, ensuring impactful and meaningful contributions.

Overview

15
15
years of professional experience

Work History

Social Helper

NorthKey
Florence, KY
11.2022 - Current
  • Assisted clients with daily living activities, promoting independence and dignity.
  • Coordinated recreational and therapeutic activities to enhance social engagement.
  • Maintained accurate client records and documentation for compliance purposes.
  • Collaborated with interdisciplinary teams to develop individualized care plans.

Server

Buffalo Wild Wings
Florence, KY
05.2013 - 09.2013
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Implemented upselling techniques, contributing to increased sales revenue.
  • Resolved customer complaints swiftly, fostering positive dining experiences.
  • Adhered to health and safety regulations, promoting a safe environment for guests and staff.

Server

LoneStar
Florence, KY
01.2011 - 02.2011
  • Provided exceptional customer service, ensuring satisfaction and repeat business.
  • Managed order accuracy and timely delivery of food and beverages.
  • Collaborated with kitchen staff to optimize workflow efficiency during peak hours.
  • Assisted in training new servers on menu items and service protocols.

Education

High School Diploma -

Ryle High School
Union, KY

High School Diploma -

Boone County High School
Florence, KY

Medical Coding And Billing - Health Information Technology

Gateway Community And Technical College
Florence, KY

Undergraduate

University of Kentucky
Lexington, KY

Skills

Strong work ethic

  • HIPAA compliance
  • Confidentiality
  • Customer service
  • Multitasking Abilities
  • Verbal and written communication
  • ICD-10 coding
  • Electronic health records
  • Medical documentation
  • Medical release of information ROI processes
  • Patient information verification
  • Heartsaver first aid CPR AED (first aid CPR AED)

Exceptional customer service

Cash handling

Guest engagement

Customer service

Team collaboration

Timeline

Social Helper

NorthKey
11.2022 - Current

Server

Buffalo Wild Wings
05.2013 - 09.2013

Server

LoneStar
01.2011 - 02.2011

High School Diploma -

Ryle High School

High School Diploma -

Boone County High School

Medical Coding And Billing - Health Information Technology

Gateway Community And Technical College

Undergraduate

University of Kentucky
Brittany Robinson