Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Rolon

Indianapolis,IN

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. As well as a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Eskenazi Hospital
05.2023 - 07.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Generalist

Macy's,
10.2022 - 05.2023
  • Compelling merchandise presentation
  • Demonstration of product knowledge
  • Maintaining hourly sales
  • Providing exceptional customer service
  • Assisted with development of merchandising and sales strategies.
  • Resolved customer issues by collecting pertinent information, communicating available options and selecting acceptable resolution.
  • Assisted customers with sales needs such as inventory and shipping questions.

Shift Leader

Pharmacy Technican, Walgreens
11.2021 - 10.2022
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Counted, measured, and compounded medications following standard procedures.

Home Health Aide

Help At Home Senior Care
06.2021 - 02.2022
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Followed nutritional plans to prepare optimal meals.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Customer service associate

Dollar tree
04.2020 - 12.2020
  • Attention to detail and strong customer service skills
  • Ability to multi task, organization, cash handling and problem solving
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered prompt service to prioritize customer needs.

Education

High School Diploma -

Lawrence North Highschool
Indianapolis, IN
2020

Skills

Processing patient insurance

Written and oral communication skills

Reading and interpreting physician’s medication orders

Patience

Time Management Skills

Team Work

Certification

  • Licensed Pharmacy Technician
  • CPR / AED / First Aid

Timeline

Pharmacy Technician

Eskenazi Hospital
05.2023 - 07.2023

Generalist

Macy's,
10.2022 - 05.2023

Shift Leader

Pharmacy Technican, Walgreens
11.2021 - 10.2022

Home Health Aide

Help At Home Senior Care
06.2021 - 02.2022

Customer service associate

Dollar tree
04.2020 - 12.2020

High School Diploma -

Lawrence North Highschool

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Brittany Rolon