Brittany Roper

Assessed patients’ chief complaints through phone interviews, identifying critical health needs for timely interventions.

Provided clinical recommendations for managing pain, anxiety, shortness of breath, and nausea in collaboration with attending physicians.

Evaluated on-site visit requirements and coordinated with on-call field staff.

Educated caregivers on medication administration and end-of-life care expectations, ensuring compassionate support during difficult transitions.

Documented triage interactions, interventions, and physician orders in electronic health records, maintaining accurate patient histories for continuity of care.

• Provides daily oversight to RN Case Managers, LPNs, HHAs, and Team Assistants as delegated by the Team Manager.
• Conducts supervisory visits and monitors staff performance for adherence to clinical and documentation standards.
• Facilitates team huddles and case discussions when assigned.
• Facilitated teamwork and resolved staff concerns, promptly informing Team Manager of any issues to maintain team cohesion.
• Ensures appropriate staffing and resource allocation to support patient care.
• Participates in hiring decisions, personnel changes, and development plans in collaboration with the Hospice Director and Education/QA Nurse.
• Reviews patient charts for accuracy and completeness under the direction of the Team Manager.
• Monitored compliance with care plans and documentation protocols, ensuring adherence to agency policies for quality patient care.
• Identifies potential risks in patient care and reports findings to the Team Manager.
• Oversaw quality improvement initiatives, reviewing Family Satisfaction Survey results to identify and implement enhancements.
• Participates in patient safety programs and promotes a culture of open communication regarding safety concerns.
• Provides education on hospice philosophy and services to patients and families as needed.
• Serves as a resource for routine clinical questions and supports interdisciplinary care planning.
• Utilizes organizational resources, including Human Resources, Compliance, and Legal, to support operational needs.
• Assists with scheduling and productivity monitoring for assigned staff.
• Ensures timely communication of updates, policy changes, and compliance requirements to team members.

• Provide compassionate end-of-life care, coordinate with interdisciplinary teams, and implement personalized care plans to enhance patient comfort and dignity
• Provide compassionate care to current caseload of 25 hospice patients, ensuring comfort and dignity in final stages.
• Monitor vital signs, administer medications, and maintain detailed patient records while ensuring compliance with hospice care protocols
• Monitored patient symptoms and adjusted care plans to optimize comfort and health.
• Implement specialised care strategies based on individual patient needs, maintaining strict adherence to hospice protocols and quality standards.
• Implemented pain management strategies to enhance patient quality of life.
• Coordinate with interdisciplinary teams to enhance patient care plans and outcomes.
• Coordinated with families and healthcare professionals to develop care strategies and provide emotional support during transitions.
• Educate families on care processes, fostering understanding and emotional support.

• Lead multidisciplinary care coordination for complex pediatric cases, implementing personalized treatment plans and maintaining high patient satisfaction scores.
• Delivered specialized care in pediatric gastrointestinal, cardiology, endocrinology, and neurology departments.
• Ensured patient safety and care in acute settings, leading to improved patient experiences and outcomes.
• Collaborated with multidisciplinary teams to enhance pediatric patient safety and care quality.
• Addressed physical and psychological needs, resulting in increased patient satisfaction.
• Enhanced patient satisfaction by addressing comprehensive needs.
• Proficient in Microsoft Office and EPIC, ensuring precise documentation.

• Managed complex pediatric oncology cases, implementing advanced treatment protocols to optimize patient outcomes.
• Administered chemotherapy and biotherapy per protocols, ensuring patient safety and adherence to treatment standards.
• Mentored new nurses, enhancing skills and confidence within pediatric care team.