Heather Somerville
Redmond,United States
Summary
Seasoned Telephone Triage Registered Nurse with a rich background in providing quality patient care via telephone and virtual channels. Strengths include strong critical thinking skills, adeptness in utilizing medical software for efficient patient management, and ability to provide empathetic yet decisive advice under pressure. In previous roles, made significant contributions by improving response times, enhancing patient satisfaction rates, and streamlining protocols for efficiency.
Overview
18
18
years of professional experience
Work History
Telephone Triage Registered Nurse
Sound Consulting Nurse
Seattle , Washington
01.2024 - Current
- Determined whether a caller's complaint is an emergency situation requiring immediate referral to a physician or urgent care facility.
- Responded promptly and professionally to incoming calls from patients seeking medical advice or assistance.
- Cultivated professional conduct operating under triage nursing care guidelines.
- Educated patients about available resources and how to access them.
- Reviewed protocols regularly for accuracy and updates per changes in clinical practice guidelines.
Registered Nurse
Go Lab
Seattle, United States
12.2020 - 08.2023
- Spearheaded mobile lab operations as a Registered Nurse
- Collected COVID-19, Flu A & B, and RSV tests through nasal swab techniques
- Conducted Rapid Antigen tests and Rapid Molecular tests on-site
- Validated patient samples for accuracy and precision
- Recorded results in Electronic Medical Records (EMR) system and dispatched viral PCR samples to laboratory
Transport Center Registered Nurse
Seattle Children's Hospital
Seattle, United States
08.2009 - 11.2022
- Registered Nurse in the transport communication center at Seattle Children's hospital
- Answered calls from incoming ambulances to the Emergency Department
- Arranged transport from outside facilities to patient care units
- Arranged critical care admissions to PICU, CICU, & NICU
- Dispatched SCH NICU team and arranged calls with Medical control
- Interpreted labs and worked with ER attending on calls to families
- Advice to patients and families who were seen in ER, Urgent Care and/or inpatient
- Called in prescriptions to pharmacies
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
Core Charge Nurse
Seattle Children's Hospital
Seattle, United States
09.2008 - 11.2022
- Oversaw and managed patient care by coordinating services effectively
- Conducted patient assessments and triaged accordingly
- Provided staff management and training to ensure high-quality care delivery
- Developed and maintained schedules for optimal staffing levels
- Ensured quality and compliance standards were met
- Communicated with families to provide updates on patient progress
- Utilized resources efficiently to maximize patient outcomes
- Collaborated with multidisciplinary teams to develop comprehensive care plans
- Proficient in vascular access procedures
- Administered medications safely and accurately
Registered Nurse
CrossCountry Travel Corporation
New York
05.2008 - 08.2009
- Travel RN, Columbia Hospital Pediatric & Adult Emergency Departments
- Provided compassionate and competent care to patients in a fast-paced hospital setting, triaging, administering medications, monitoring vital signs, and collaborating with healthcare team members to ensure optimal patient outcomes
- Implemented evidence-based nursing practices to deliver high-quality patient care, including assessing patient needs, developing care plans, and educating patients and their families on treatment plans and self-care techniques
- Utilized critical thinking and problem-solving skills to prioritize patient care tasks, respond to emergencies, and adapt to changing patient conditions in a dynamic healthcare environment
- Demonstrated strong communication skills by effectively communicating with patients, families, and interdisciplinary healthcare team members to promote continuity of care and provide emotional support during challenging situations
Registered Nurse
Cross country travel corp
Tucson
07.2007 - 01.2008
- Travel RN at Tucson Medical Center, Pediatric and Adult Emergency Department
- Administered medications and treatments to patients in accordance with physician orders and nursing standards
- Assessed patient conditions and collaborated with healthcare team to develop and implement individualized care plans
- Educated patients and families on disease management, medication administration, and self-care techniques
- Documented patient assessments, interventions, and outcomes in electronic medical records to ensure accurate and timely communication among healthcare providers
Education
Associate degree - Nursing
Excelsior college
Albany, United States08.2005
Associate degree - Medical Assisting
Phillips Junior College
Salt Lake City, United States11.1997
Bachelors - Psychology
Regis College
Denver05.1994
Skills
- Patient care management
- Electronic health record documentation
- Critical thinking and problem solving
- Clinical expertise
- Leadership skills
- Triage assessment
- Communication proficiency
- Team collaboration
- Emergency Response
- Patient Advocacy
- Compassionate Care
- Detail-oriented
- Protocol review
- Diagnostic interpretation
- Patient referrals
- Team collaboration
Timeline
Telephone Triage Registered Nurse
Sound Consulting Nurse
01.2024 - Current
Registered Nurse
Go Lab
12.2020 - 08.2023
Transport Center Registered Nurse
Seattle Children's Hospital
08.2009 - 11.2022
Core Charge Nurse
Seattle Children's Hospital
09.2008 - 11.2022
Registered Nurse
CrossCountry Travel Corporation
05.2008 - 08.2009
Registered Nurse
Cross country travel corp
07.2007 - 01.2008
Associate degree - Nursing
Excelsior college
Associate degree - Medical Assisting
Phillips Junior College
Bachelors - Psychology
Regis College