Hi, I’m
Brittany Rosado
The Bronx,NY
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
years of professional experience
4
Certification
2
years of post-secondary education
Work History
A&H SECURITY LLC
Supervisor
07.2023 - 06.2025
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained high safety standards to ensure a secure workplace for all employees and visitors.
Lash Bar
Receptionist
03.2022 - 10.2023
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
NACIA
Residential Aide
06.2021 - 02.2022
Job overview
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
- Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
- Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
- Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
- Complied with relevant regulations governing residential care facilities; participated in ongoing training opportunities to enhance professional knowledge continually.
- Supported meal preparation efforts by assisting with menu planning, portioning food items appropriately for each resident''s dietary requirements or restrictions while adhering to sanitation guidelines diligently.
- Ensured prompt attention to any maintenance or repair needs within residents'' living spaces, contributing to a comfortable and hazard-free environment.
- Provided supervision during outings and group excursions, promoting safety while fostering an enjoyable experience for all participants involved in each activity.
FreshDirect
Picker Packer
03.2020 - 11.2021
Job overview
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Bx Sports
Receptionist
03.2019 - 12.2020
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Goals
Receptionist
01.2018 - 11.2020
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Chelsea Piers
Server
02.2012 - 09.2016
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep the dining room and work areas clean.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Contributed to inventory management by monitoring stock levels.
- Assisted in the planning and execution of special events, contributing to the restaurant's reputation for hosting.
Pelham Parkway Nursing Home
Nurse Volunteer
12.2010 - 04.2012
Job overview
- Aided smooth transitions from acute care settings to home or long-term care facilities by coordinating discharge planning effectively with other team members.
- Improved patient care by providing comprehensive health assessments and accurate diagnoses during volunteer shifts.
- Reduced hospital readmissions by educating patients on preventive measures, medication management, and self-care techniques.
- Cultivated stronger relationships with fellow volunteer team members via open communication channels that encouraged idea-sharing for improved patient outcomes.
- Assisted in the development of comprehensive care plans by gathering relevant patient data during initial assessments and communicating findings to healthcare team members.
- Transported patients and helped with discharge procedures.
- Completed paperwork and evaluation forms to document patient interactions.
Party City
Cashier
09.2008 - 12.2010
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced shopping experience, and provided product information and location assistance.
Rugrats Daycare
Teaching Assistant
11.2008 - 08.2010
Job overview
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Increased class participation by creating positive and inclusive classroom atmosphere.
- Supported lead teacher in developing curriculum materials, tailoring instruction to meet diverse learning needs.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Education
Monroe University Bronx, NY
Associate in Criminal Justice from Criminal Justice & Psychlogy
10.2024 - 06.2026
Christopher Colmbus High School
High School Diploma
06-2011
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Operations Management
- Policy Enforcement
- Teamwork and Collaboration
- Decision-Making
- Excellent Communication
- Team building
- Professionalism
- Complex Problem-Solving
- Schedule development
- Problem-Solving
- Conflict Resolution
- Crisis Management
- Sales Strategies
- Team Leadership
Affiliations
- Passed my police officer exam
Certification
- CPR/AED Certification
- New York Driver's License
- F-80 License
- Narcan License
- F02
- Security License
- Guard License
- Driver's License
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
Timeline
Monroe University
Associate in Criminal Justice from Criminal Justice & Psychlogy
10.2024 - 06.2026
Supervisor
A&H SECURITY LLC
07.2023 - 06.2025
Receptionist
Lash Bar
03.2022 - 10.2023
Residential Aide
NACIA
06.2021 - 02.2022
Picker Packer
FreshDirect
03.2020 - 11.2021
Receptionist
Bx Sports
03.2019 - 12.2020
Receptionist
Goals
01.2018 - 11.2020
Server
Chelsea Piers
02.2012 - 09.2016
Nurse Volunteer
Pelham Parkway Nursing Home
12.2010 - 04.2012
Teaching Assistant
Rugrats Daycare
11.2008 - 08.2010
Cashier
Party City
09.2008 - 12.2010
Christopher Colmbus High School
High School Diploma
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