Elmer Jackson
Spring,TX
Summary
Seasoned and enthusiastic Sales Representative driven to provide superior quality customer service and promote a professional working environment for both the customer and employment team.
Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Salesperson / Project Manager
Fortress Security LLC. Dba Omni Fire And Security
01.2022 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Increased sales and customer satisfaction through personalized servicing.
- Project Managed for all closed sales opportunities from inception to inspection/completion.
- Logged reports, expenses, receipts, and sales in company database.
- Developed and grew leads through repeat business and customer referrals.
- Data entry through Microsoft office suites (Excel/Publisher/Word).
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Account Manager /Salesperson
Securitas Electronic Security
08.2019 - 01.2022
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Traveled for customer relations and sales closure.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Rookie of the year 2019 Sales Associate.
Integrated Sales / Project Manager
Omni Fire And Security
01.2016 - 08.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Sales Manger /Small Business Co-Owner
Autosweet / AutoUpLink USA
03.2003 - 01.2016
- Hired and supervised training of all employees for remote and local services.
- Generated all sales through networking through cold calls.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Reduced operational risks while organizing data to forecast performance trends.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Developed long-term relationships with key clients, vendors and service providers.
Education
No Degree - CAD Design / Sales Management
Harris County Community College(Lone Star College)
Spring, TXHigh School Diploma -
Spring High School
Spring, TX06.1986
Skills
- Microsoft Office Suites (Excel/Office/Publisher)
- Customer Engagement through personal visits, site meetings, social engagements, etc
- Cross-Selling Products and Services
- Problem solving through personal engagement
- Sales Process
- Negotiation
- Sales Presentations
- Networking
- Social selling
- Sales software proficiency
- Sales Closing
- Customer Needs Assessment
- Sales Development
Timeline
Salesperson / Project Manager
Fortress Security LLC. Dba Omni Fire And Security
01.2022 - Current
Account Manager /Salesperson
Securitas Electronic Security
08.2019 - 01.2022
Integrated Sales / Project Manager
Omni Fire And Security
01.2016 - 08.2019
Sales Manger /Small Business Co-Owner
Autosweet / AutoUpLink USA
03.2003 - 01.2016
No Degree - CAD Design / Sales Management
Harris County Community College(Lone Star College)
High School Diploma -
Spring High School
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