Alicia Palomares
Spring,TX
Summary
Detail-oriented Flooring Specialist with a proven track record of driving sales and fostering customer loyalty during 3+ years at Lowe's. I Evolved from an entry-level position to a key sales role, consistently going above and beyond to support the team and the store's objectives. I Possess a strong understanding of both sales strategies and departmental upkeep, ensuring a balanced approach that benefits customers and colleagues alike.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Flooring Sales Specialist
Lowes Home Improvment
02.2025 - Current
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Developed strong rapport with customers and created positive impression of business.
Home Decor Specialist
Lowes Home Improvment
02.2024 - 01.2025
- Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Prepared product and layout documents implementing diverse design concepts.
Customer Service Representative
Lowes Home Improvment
06.2023 - 02.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
Education
Current Student - Agriculture Business
Texas A&M Commerce
Dallas, TX05-2026
High School Diploma -
Carl Wunsche Sr. High School
Spring, TX05-2022
Skills
- Sales enhancement techniques
- Proven track record in product sales
- Results-driven
- Efficient at acquiring new skills
- Problem Solving
- Effective communication
Certification
- Osha Certified
- Veterinary Assistant certified
- Narrow Reach Forklift Certified
Languages
Spanish
Native or Bilingual
Timeline
Flooring Sales Specialist
Lowes Home Improvment
02.2025 - Current
Home Decor Specialist
Lowes Home Improvment
02.2024 - 01.2025
Customer Service Representative
Lowes Home Improvment
06.2023 - 02.2024
Current Student - Agriculture Business
Texas A&M Commerce
High School Diploma -
Carl Wunsche Sr. High School
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