Henri' Gipson
Security Alarm Lead Technician
Midlothian,Texas
Summary
Dedicated Security Supervisor skilled in providing exceptional security installation, troubleshooting, monitoring, knowledge of surveillance protocols, and CCTV equipment. My focus and attention to detail have been tested and proven in high-pressure situations, where I have consistently mitigated risks and made reasoned decisions. As a coordinated Security Supervisor, I have 15 years of experience providing exceptional security detail and supervision for precious corporate assets. I am a diligent and collaborative facilitator of a comprehensive security system, leading expertly trained personnel and implementing deliberate preventive measures. I am also an exceptional provider of practical on-the-job training for new and sustaining security personnel, a skill I believe will be an asset to your team.
Overview
24
24
years of professional experience
Work History
Security Lead Technical Specialist
Fortress Security LLC
Grapevine, TX
07.2019 - Current
- As a Licensed Alarm and Fire technician, I bring a wealth of expertise in a wide range of residential and commercial alarm systems. My specialization includes installation, troubleshooting, and access control for fire and CCTV systems.
- CCTV devices include Honeywell, LTS, Lorex, Speco Alarm.Com, and Hikvision
- I know Honeywell alarm components such as Vista panels, 2 Gig, Lyric, and Lynx.
- I am working with the Alarm.com platform using Qolsys panels, Honeywell panels, DSC Neo, and all the alarm devices associated with it, i.e. Qolsys systems, including mini contacts, power g contacts, and Z wave devices.
Field Technical Specialist
Cox Communications
Oklahoma City, OK
02.2018 - 07.2019
- I am primarily focused on training newly hired and veteran technicians who may be struggling to meet their monthly performance goals.
- In handling special situations, I swiftly prioritized customers, leveraging a variety of tools such as [specific tools] and partnerships with other departments like [specific departments], to identify the most effective solution.
- I trained new employees on company policies, procedures, and best practices for cable installation and repair tasks.
- Retained detailed records of completed jobs, including client information, materials used, and any follow-up actions required.
Home life/ UHT
Cox Communications
Oklahoma City, OK
01.2005 - 01.2019
- Installation and maintenance of cable, telephone, high-speed data, residential burglar, residential fire, access control, CCTV, home automation lights, and deadbolts
- Handles customer’s questions, complaints, and inquiries to provide high service and top performance with all products.
- Safeguarded company reputation by adhering to strict safety protocols during each stage of an installation project.
- Streamlined installation processes by maintaining organized project documentation and effectively managing inventory levels.
UHT Interim Field Supervisor
Cox Communications
Oklahoma City, OK
07.2016 - 07.2017
- Supervised the performance of sixteen UHT/HL technicians specializing in installing, troubleshooting, and maintaining cable, telephone, high-speed internet, alarm, and home automation products
- Maintained the company’s expectations and goals while doing the same for my team, keeping them updated with the latest changes, news, and standards daily
- Partnered with other departments to resolve issues and create a positive customer experience.
- Championed a culture of excellence within the team, motivating individuals to strive for top performance in all aspects of their duties.
Heavy Equipment Operator
U S Air Force Reserves
Tinker AFB, OK
01.2004 - 01.2011
- Operate equipment such as backhoe, excavator, skid steer loader, forklift, steel wheel roller, front end loader, grader, bull dozier, and tractor-trailer.
- Experience in road construction, including projects dealing with asphalt and cement and extensive use of the oxyacetylene cutting torch.
- I was deployed to Kirkuk, Iraq, in 2006-2007 and 2010-2011, where I was tasked as the lead of base improvement operations and trained Iraqi troops on equipment operations, road improvement, and airfield repair to return the airbase to trained and competent Iraqi soldiers.
- Adhered to heavy equipment safety and operation protocols, resulting in zero complaints or incidents.
Communications Technician
U.S. Army
Fort Bliss, TX
01.2001 - 01.2004
- I provided communications for over 5,000 troops during Operation Iraqi Freedom using cable links, phone lines, and internet cable.
- I led the Communications Moral Team during my deployment to Kuwait in 2002-2003. Our primary objective was to provide crucial telephone access for troops, enabling them to stay connected with their families back home.
- Tested equipment and circuits using various tools, such as standard hand and network diagnostic tools.
- Efficiently troubleshot fiber-optic connections, resulting in quicker restoration of services following outages.
Telephone Installations Supervisor
U.S. Army
Uijeongbu, Korea
01.2000 - 01.2001
- Installed equipment using hand and power tools to select, connect, and disconnect telephone lines inside the company's central office
- While in the supervisory position, I answered customers’ inquiries and reviewed work orders, building permits, manufacturer’s instructions, and ordinances to move, change, install, repair, or remove communication equipment, i.e., hotels, gyms, and office buildings
- Installed and repaired telephone and telegraph lines, poles, and related equipment according to diagrams
- Ascended poles tunnels and sewers to cut in feeder lines and attach appliances such as terminal boxes and repeaters to repair or reinstall defective lines and installed Fiber Optics through sewers for over forty miles to improve the internet connection
- I received two Army Commendation Medals for exceptional job performance.
Education
ASC Associate of Science in Cybersecurity - Cyber Security
Trident University International
Cypress, CA10.2024
Skills
- Network Security
- Intrusion Detection
- Team Leadership
- Skilled in conflict resolution
- CCTV experience
- Relationship building and management
- Network Configuration
- Installations and Repairs
- Wiring Plans
- Blueprint Reading
- Video Surveillance Systems
- Technical Troubleshooting
Accomplishments Licenses
- The Army Achievement Medal
- National Defense Service Medal
- Presidential Unit Citation
- Iraq Campaign Medal
- Global War on Terrorism Service Medal
- Air Force Achievement Medal
- The Army Commendation Medal
- The Good Conduct Medal
- Certificate of Appreciation 208th Signal Company-108th Air Defense Artillery Brigade
- Certificate of Appreciation 11th Signal Brigade-Operation Iraqi Freedom
- Certification of Achievement 5520 Signal Company-41st Signal Battalion, 1st Signal Brigade
- Operation Iraqi Freedom Certificate of Achievement-108th Air Defense Artillery Brigade
- Oklahoma State Residential Burglar License (2012)
- Oklahoma State Residential Fire License (2012)
- Oklahoma State Access Control License (2012)
- Oklahoma State CCTV License (2012)
- Oklahoma State Locksmith License (2014)
- Oklahoma State Nurse Call License (2018)
- Texas Private Security Registration License (2019)
- Texas Fire Alarm Technician License (2020)
- ITIL 4 Foundation (2019)
- CompTIA A+ 1001 Core 1 (2019)
- Comp TIA A+ 1002 Core 2 (2019)
- Comp TIA Network + 007 (2019)
- Comp TIA Security + 501 (2019)
Letters Of Recommendation
Upon request
Education Certifications
- ITIL 4 Foundation, 2019
- Comp TIA A+ 1001 Certification, 2019
- Comp TIA A+ 1002 Certification, 2019
- Comp TIA Network+ 007 Certification, 2019
- Certificate, 3M Fiber Optics Certification, 2000
- Certificate, Advanced Individual Training, Cable Systems Installation Maintainer (13-week course)
- U.S. Army Primary Leadership Development Course (PLDC)
- U.S. Air Force Airman Leadership School (ALS)
Certification
- Texas Private Security License
- Texas Fire Alarm (FAL) License
- Oklahoma Department of Labor Occupational License (Residential Burglary and Fire, CCTV, and Locksmith)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Disabled American Veterans Chapter 240
Timeline
Security Lead Technical Specialist
Fortress Security LLC
07.2019 - Current
Field Technical Specialist
Cox Communications
02.2018 - 07.2019
UHT Interim Field Supervisor
Cox Communications
07.2016 - 07.2017
Home life/ UHT
Cox Communications
01.2005 - 01.2019
Heavy Equipment Operator
U S Air Force Reserves
01.2004 - 01.2011
Communications Technician
U.S. Army
01.2001 - 01.2004
Telephone Installations Supervisor
U.S. Army
01.2000 - 01.2001
ASC Associate of Science in Cybersecurity - Cyber Security
Trident University International
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