Brittany Rosales
El Paso,TX
Summary
Certified phlebotomist with experience in inpatient and outpatient settings, including trauma-level care. Skilled in high-volume venipunctures, capillary collections, and specimen processing prioritizing patient safety, accuracy, and comfort. Proficient in EHR systems, lab compliance, and collaborating with multidisciplinary teams. Recognized for exceptional time management, reliability, and compassionate care across diverse patient populations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinical Laboratory Assistant II
University of Missouri Health Care - Hitt Street Medical Building
Columbia, Mo
12.2024 - 06.2025
- Took a lead role in the successful reopening of the Hitt Street Medical Building’s blood draw services, ensuring operational readiness, and adherence to safety protocols.
- Delivered phlebotomy services throughout the Hitt Street Medical Building, with a primary focus on over 10 pediatric specialty clinics, providing skilled and compassionate care to children with a wide range of medical needs. Also supported adult neurology, fetal maternal medicine, and OBGYN clinics as needed.
- Proficient in using Electronic Health Records (EHR) systems and scheduling software for efficient patient management and workflow coordination.
- Strong knowledge of medical terminology, clinical processes, and insurance billing protocols.
- Excellent communication and interpersonal skills, with a focus on patient care and collaboration with healthcare providers and peers.
- Adheres to established quality control standards, ensuring all materials are tested and compliant with UM policies and procedures.
- Accurately identifies, collects, labels, and stores blood specimens from patients, ensuring proper handling of specimens from both clinic patients and walk-ins.
- Conducts patient interviews, verifies requisition accuracy, and ensures positive patient identification to maintain safety and integrity.
- Enters lab tests and associated fees into hospital computer systems for seamless billing and tracking.
- Flexible and reliable, providing phlebotomy and clinical support across 7 MU Health-affiliated clinics as needed.
- Skilled in performing 35-40 routine venipuncture and capillary sticks per day on diverse patient populations (pediatric to geriatric), following established phlebotomy and hospital protocols.
- Performs and reports on all CLIA waived testing (POC) testing including COVID-19, Flu, RSV, Mono, Rapid Strep, urine HCG, and Urinalysis.
- Physically processes, centrifuge’s , aliquot’s, packages, and ships specimens to the University of Missouri Hospital for further testing when needed.
- Educates patients and hospital staff on proper specimen collection methods, including appropriate containers, tubes, and storage conditions for each test.
- Assists with clerical duties, including answering phones, sending faxes, and managing documentation to support clinical operations.
- Verifies physician orders to ensure correct testing and diagnosis coding, ensuring optimal patient care and accuracy.
- Hours Per Week: 40
- Supervisor: Chris Overstreet (573) 884-9219
PRN Phlebotomist
Northeast Regional Medical Center
Kirksville, Mo
09.2024 - 01.2025
- Identified, collected, and labeled blood specimens from inpatients and outpatients with precision.
- Verified requisition accuracy through patient interviews.
- Entered test orders and fees into hospital EHR system for efficient tracking.
- Managed diverse patient demographic while performing a high volume of daily venipuncture and capillary collections.
- Responded promptly to the Emergency Room at a Level III Trauma Center for urgent blood collections, ensuring rapid and accurate specimen processing in critical situations
- Delivered phlebotomy services across three healthcare facilities, including two nursing homes and an addiction treatment center.
- Processed, packaged, and shipped clinical specimens to designated laboratories such as Quest Diagnostics, Labcorp, and Mayo ensuring compliance with transport protocols
- Trained and mentored new hires on venipuncture techniques, specimen collection, and infection control practices
- Guided patients and hospital staff on correct specimen collection methods.
- Checked healthcare directives to guarantee correct test and code application.
- Ensured compliance with infection control policies by organizing, sterilizing, and maintaining drawing instruments and equipment.
- Monitored inventory levels, initiating requests for essential laboratory supplies.
Phlebotomist
Northeast Regional Medical Center
Kirksville, Mo
03.2024 - 09.2024
- Identified, collected, and labeled blood specimens from inpatients and outpatients with precision.
- Verified requisition accuracy through patient interviews.
- Entered test orders and fees into hospital EHR system for efficient tracking.
- Managed diverse patient demographic while performing a high volume of daily venipuncture and capillary collections.
- Responded promptly to the Emergency Room at a Level III Trauma Center for urgent blood collections, ensuring rapid and accurate specimen processing in critical situations
- Delivered phlebotomy services across three healthcare facilities, including two nursing homes and an addiction treatment center.
- Processed, packaged, and shipped clinical specimens to designated laboratories such as Quest Diagnostics, Labcorp, and Mayo ensuring compliance with transport protocols
- Trained and mentored new hires on venipuncture techniques, specimen collection, and infection control practices
- Guided patients and hospital staff on correct specimen collection methods.
- Checked healthcare directives to guarantee correct test and code application.
- Ensured compliance with infection control policies by organizing, sterilizing, and maintaining drawing instruments and equipment.
- Monitored inventory levels, initiating requests for essential laboratory supplies.
- Hours per week: 40
- Supervisor: Heidi Tosh (660) 785-1000
Admissions Registrar
Northeast Regional Medical Center
Kirksville, Mo
09.2023 - 03.2024
- Interviews patients for registration and admittance for everyday radiology appointments, outpatient procedures, and pre-op labs.
- Registers patients and admits them into the Emergency Department.
- Prepares and processes standard registration form as well as performs clerical work.
- Answers telephone inquiries and provides important information vital to the check in process.
- Types 40wpm, Copies, faxes, prints and scans patient’s orders.
- Serves as a Liaison between patients and medical staff before, during, and after patient registration.
- Delivers extraordinary patient experience by greeting patients in a courteous and professional manner.
- Follows all safety guidelines and operating procedures as they pertain to CHS policies, HIPPA and the Privacy Act of 1974 to ensure patients medical information is protected.
- Validates medical insurance coverage to ensure insurance is active and up to date.
- Acts as a Liaison between medical staff and patients before, during, and after registering/ admitting patients.
- Processes billing as well as accepts high dollar payments for co-pays, deductibles, and co-insurance using credit card machines, cash, and check payments.
- Closes out daily cash reports.
- Digitizes patient information for completion of electronic record of visit and ensures accuracy of all patient information.
- Hours Per Week: 40
- Supervisor: Shelby Garrison (660) 758-1107
LABORER (STOCKER)
Army Air Force Exchange Services
Grafenwoer, Germany
10.2022 - 07.2023
- Delivered exceptional customer service by actively engaging with customers and consistently prioritizing their needs over routine tasks.
- Efficiently unloaded, broke down, and stocked merchandise with accuracy, ensuring shelves were well-maintained and inventory was up to date.
- Adhered to all safety guidelines and operational procedures to maintain a secure work environment.
- Responded promptly and knowledgeably to customer inquiries, providing quick and accurate assistance.
- Maintained a friendly, welcoming, and team-oriented attitude toward both customers and colleagues.
- Demonstrated initiative by completing multiple pallets of merchandise per shift with minimal supervision.
- Successfully trained a replacement associate on customer service best practices and stocking procedures.
- Maintained a high level of attention to detail while handling inventory and restocking.
- Physically capable of lifting up to 50 pounds, contributing to efficient stockroom and floor operations.
- Communicated effectively with customers and team members to support smooth day-to-day operations.
- Hours Per Week: 40
- Supervisor: Flo Weiss (09) 641-936-3209
Sales Store Checker
DEFENSE COMMISARY AGENCY
Vilseck, Germany
09.2022 - 08.2022
- Operated an Electronic Point of Sale (EPOS) register system integrated with scanning and scale technology to accurately process transactions, apply surcharges, and issue change.
- Scanned merchandise or manually entered Look-Up Codes (PLUs) for weighed or variable-priced items, such as fresh produce.
- Received and verified cash drawer and change fund at the start of each shift, ensuring accuracy and accountability.
- Provided friendly and professional customer service by addressing questions and resolving complaints, or escalating concerns to a supervisor when necessary.
- Performed additional duties including merchandise pricing, shelf stocking, workspace cleaning, and assisting with inventory counts to maintain a clean and efficient store environment.
- Hours per week: 32
- Supervisor: Ashley Fair
Customer Service Representative
Meritain Health - HGS
El Paso, TX
10.2019 - 05.2020
- Managed a high volume of inbound calls from medical and dental providers, delivering prompt and courteous support.
- Assisted with medical and dental claim inquiries, including verifying patient benefits and providing accurate benefit quotes.
- Handled multiple calls daily while maintaining a professional and empathetic approach.
- Provided accurate information to providers while upholding HIPAA regulations and safeguarding Protected Health Information (PHI).
- Ensured compliance with the Privacy Act and other regulatory standards to maintain the confidentiality of patient records.
- Entered and updated data in internal databases for efficient recordkeeping and claims processing.
- Demonstrated strong independence and initiative by effectively completing daily tasks with minimal supervision.
- Hours per week: 40
- Supervisor: Alex Holguin
Education
Phlebotomy - undefined
First Response Medical Training
Killeen, Texas03.2012
High School - undefined
B.F Terry High School
Rosenberg, Texas06.2005
Skills
- High-volume Venipuncture & Capillary Collections
- Specimen Processing & Handling
- Electronic Health Record (EHR) Systems
- Infection Control & Equipment Sterilization
- High-volume Venipuncture and capillary Collections
- Specimen Processing & Handling
- Patient Safety & Identification
- Diverse Patient Population (Pediatric to Geriatric)
- CLIA Waived Testing (POC)
- Patient Education (Specimen Collection)
- EHR ( Electronic Health Record System)
- Time Management & Reliability
- Multidisciplinary Team Collaboration
- Urgent Blood Collections (Trauma Level Care)
- Inventory Management (Laboratory Supplies)
- Infection Control & Equipment Sterilization
- Medical terminology proficiency
- Venipunctures
- Problem-solving
- Self motivation
- Active listening
Certification
- National Healthcareer Association - Certified Phlebotomy Technician Oct. 2024 - Oct. 2026
- American Red Cross - Basic Life Support May 2024 - May 2026
Timeline
Clinical Laboratory Assistant II
University of Missouri Health Care - Hitt Street Medical Building
12.2024 - 06.2025
PRN Phlebotomist
Northeast Regional Medical Center
09.2024 - 01.2025
Phlebotomist
Northeast Regional Medical Center
03.2024 - 09.2024
Admissions Registrar
Northeast Regional Medical Center
09.2023 - 03.2024
LABORER (STOCKER)
Army Air Force Exchange Services
10.2022 - 07.2023
Sales Store Checker
DEFENSE COMMISARY AGENCY
09.2022 - 08.2022
Customer Service Representative
Meritain Health - HGS
10.2019 - 05.2020
Phlebotomy - undefined
First Response Medical Training
High School - undefined
B.F Terry High School