Brittany Rossbach
Warrenton,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Deli Clerk
Safeway
Culpeper, VA
10.2023 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
Deli Manager
Safeway
Culpeper, VA
11.2023 - 04.2024
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
Delivery Expert
Dominos
12.2017 - 08.2023
- Deliver food products to customers' location
- Help 'insiders' with taking customer orders via phone or at counter
- Label and organize boxes for the next coming orders
- Maintain cleanliness throughout the restaurant.
Front End CSA(service DESK)
Lowes
04.2015 - 05.2018
- Listen and take action on customer concerns
- Refund/Exchange products
- Answer phone calls
- Online and special-order pick ups
- Be able to work in fast pace environment.
CASHIER
TARGET
09.2014 - 11.2014
- Actively listen to customer concerns and giving appropriate feedback
- Clean and straighten work area
- Operate cash register with proficiency
- Inform managers of issues with loss prevention and security.
CUSTOMER SERIVE MANAGER
WALMART
07.2013 - 06.2014
- Mentor a team of 20-30 associates
- Oversee training of new team members and mentor each to promote productivity, accuracy and friendly service
- Answer customer requests in a friendly, knowledgeable service and support
- Tour department to ensure it meets customers' expectation
- Basic Math skills for daily audits.
DELI CLERK
GIANT
02.2013 - 07.2013
- Provide responsive exceptional service to customers
- Recommend, slicing, weighing, packaging, and pricing products
- Follow food safety protocol such as checking dates on products and daily department sanitation.
OFFICE ASSOCIATE (SUPERVISOR)
FOOD LION
06.2010 - 12.2012
- Handle the complaints and concerns of customers
- Perform tasks of a customer service lead
- Address and welcomed all patrons to the business per day
- Maintain Guest Service Desk and area in a neat and organized fashion
- Ensure office functions are completed accurately.
Education
High -
Fauquier High School
Warrenton, VA06.2011
Skills
- Organized
- Customer focused
- Leadership and development
- Cleanliness and sanitation
- Honesty and Integrity
- Strong Work Ethic
- Safe Food Handling Practices
- Food Preparation
- Equipment safety
- Pricing and shelf labeling
Timeline
Deli Manager
Safeway
11.2023 - 04.2024
Deli Clerk
Safeway
10.2023 - Current
Delivery Expert
Dominos
12.2017 - 08.2023
Front End CSA(service DESK)
Lowes
04.2015 - 05.2018
CASHIER
TARGET
09.2014 - 11.2014
CUSTOMER SERIVE MANAGER
WALMART
07.2013 - 06.2014
DELI CLERK
GIANT
02.2013 - 07.2013
OFFICE ASSOCIATE (SUPERVISOR)
FOOD LION
06.2010 - 12.2012
High -
Fauquier High School