Summary
Overview
Work History
Education
Skills
Accomplishments
Employee of the Year
Timeline
Generic

Brittany Rouse

Syracuse,NY

Summary

Dynamic leader with a proven track record at Kool Kidz Daycare Center, excelling in strategic planning and relationship building. Cultivated a positive work environment, enhancing employee engagement and retention. Leveraged strong communication skills to foster collaboration, resulting in improved team morale and a culture of continuous improvement.

Overview

10
10
years of professional experience

Work History

Director

Kool Kidz Daycare Center
04.2022 - Current


  • Responsible for the overall management and operation of the daycare center.
  • Ensuring a safe, enriching and educational environment for children.
  • Recruit, hire, train and supervise staff. Oversees staff performance, provide guidance and conduct evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Lead Teacher

Upstate Childcare Center
06.2019 - 08.2022
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.

Mentor

Canisius College
09.2015 - 05.2018
  • Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
  • Enhanced mentee performance by providing personalized guidance and support.
  • Served as role model for mentees by demonstrating strong values and ethical standards.
  • Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
  • Assisted mentees in developing self-confidence and positive self-image.

Call Center Representative

Medicaid Answering Services
05.2017 - 08.2017
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Bachelor of Science - Human Services

Canisius College
Buffalo, NY
05-2019

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making

Accomplishments

  • Collaborated with team of [ten] in the development of a successful summer camp.
  • Supervised team of twelve staff members.

Employee of the Year

Received an award of Employee of the Year, Three things they were looking for was attendance, reliability and team player.  I missed one day of work in a whole year. 

Timeline

Director

Kool Kidz Daycare Center
04.2022 - Current

Lead Teacher

Upstate Childcare Center
06.2019 - 08.2022

Call Center Representative

Medicaid Answering Services
05.2017 - 08.2017

Mentor

Canisius College
09.2015 - 05.2018

Bachelor of Science - Human Services

Canisius College

Similar Profiles

CREATE PROFILE