Hi, I’m
Brittany Russell
Tennessee
Summary
I am a driven specialist with experience providing technical support and customer service to end-users. I have a proven track record of efficiently troubleshooting hardware and software issues and creating user documentation. I am adept in driving user satisfaction and creating long-term relationships with customers. I possess strong communication and analytical skills.
Overview
6
years of professional experience
Work History
Highway 30 Auto Sales
Office Coordinator
07.2017 - 04.2019
Job overview
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
AIRL INC
Front Desk Receptionist
06.2019 - 02.2022
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
Arise Virtual Solutions Inc.
Tier 1 Technical Support Representative
12.2022 - 05.2023
Job overview
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
Education
Liberty Christian HomeschoolRiceville
Highschool Diploma
Skills
- Critical thinking
- Customer Satisfaction
- Customer Information Databases
- Problem Resolution
- Portal Systems
- Effective Written and Verbal Communication
- Technology Features
- Microsoft Office
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Trained in Salesforce
- Customer Retention Strategies
Timeline
Tier 1 Technical Support Representative
Arise Virtual Solutions Inc.
12.2022 - 05.2023
Front Desk Receptionist
AIRL INC
06.2019 - 02.2022
Office Coordinator
Highway 30 Auto Sales
07.2017 - 04.2019
Liberty Christian HomeschoolRiceville
Highschool Diploma
Similar Profiles
KATE RAMSWICKKATE RAMSWICK
Manager at Highway Sales IncManager at Highway Sales Inc
Mark BassettMark Bassett
Manager at Ryders Highway Auto PartsManager at Ryders Highway Auto Parts
Mohammed SulaimanMohammed Sulaiman
Car Mechanic at Highway Auto GarageCar Mechanic at Highway Auto Garage
Jahlil HiggsJahlil Higgs
Registrar at Parallon/Centennial Medical CenterRegistrar at Parallon/Centennial Medical Center
Logan IsbellLogan Isbell
Helper at Infiniti of Cool SpringsHelper at Infiniti of Cool Springs