Summary
Overview
Work History
Education
Skills
Timeline
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KATE RAMSWICK

St Paul,MN

Summary

Insightful manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of personalities in dynamic, fast-paced settings,

Overview

14
14
years of professional experience

Work History

Manager

Highway Sales Inc
06.2023 - 10.2024
  • Defined clear targets and objectives and communicated to other team members.
  • Communicated operational news from daily meetings with carrier partner Dart Transit.
  • Established team priorities, maintained schedules and monitored performance.
  • Identified and communicated driver needs to carrier partner Dart Transit and worked towards solution.
  • Accomplished multiple tasks within established timeframes to ensure accurate reporting.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Truck Sales Manager

Highway Sales Inc
07.2020 - 05.2023
  • Maintained relationships with equipment buyers across the industry
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Analyzed market trends to identify new business opportunities and follow trends.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Coordinated all necessary paperwork, title work, and transaction details for each sale.

Lease Retention Representative

Highway Sales Inc
09.2019 - 07.2020
  • Recruited drivers to finance and lease a tractor through Highway Sales.
  • Established guidelines for approval for lease through Highway Sales.
  • Evaluated applicants for lease program approval.
  • Collect necessary documentation and maintain records for a driver group.
  • Track lease collection for driver group to ensure regular monthly payments.
  • Manage accounts for driver group including approving all credits and debits.

Billing Clerk

Metro Sales Inc
10.2014 - 09.2019
  • Maintained a bill group of 300+ contracts using EAutomate
  • Facilitated set-up and closure of in-house lease billing records
  • Discussed and retrieved copy meters from customers for billing purposes
  • Prepared invoice summaries in for customers upon request - Used Excel
  • Answered billing inquiries and accepted payments by phone and email
  • Assisted in answering the accounting customer service line 2 days per week and as needed
  • Connected customers to the appropriate Metro representative to discuss contract changes/disputes as necessary

Teller

Think Mutual Bank
10.2012 - 10.2014
  • Processed an average of 50 transactions each day in a timely manner
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Opened and closed store using appropriate procedures laid out by management
  • Educated customers on financial products and services
  • Built strong relationships with customers by actively listening to concerns and giving appropriate feedback and suggestions
  • Maintained visually appealing and effective displays for the entire store
  • Collaborated with banker and support teams to ensure a consistent and excellent experience in every step of the transaction
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback and suggestions regarding all product lines and services

Teller

Wells Fargo
04.2011 - 09.2012
  • Exceeded personal sales goals for 2 quarters in a row
  • Processed an average of 100 transactions each day in a timely manner
  • Answered customers' questions and complaints in person and via phone
  • Opened and closed the store, which included balancing store vaults, setting alarms, and following proper closing procedures
  • Helped customers select financial products that best fit their personal needs
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
  • Held each team member accountable for achieving brand and performance goals

Education

Bachelor of Science - Psychology

Winona State University
Winona, MN
01.2010

Bachelor of Arts - Sociology, Focus On Urban Studies

Winona State University
Winona, MN
01.2010

Skills

  • Team Leadership
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Project Management
  • Cross-Functional Teamwork
  • Lead Generation
  • Financial records oversight
  • Customer Service
  • Teamwork and Collaboration
  • Effective Communication
  • Decision-Making
  • Multitasking Abilities

Timeline

Manager

Highway Sales Inc
06.2023 - 10.2024

Truck Sales Manager

Highway Sales Inc
07.2020 - 05.2023

Lease Retention Representative

Highway Sales Inc
09.2019 - 07.2020

Billing Clerk

Metro Sales Inc
10.2014 - 09.2019

Teller

Think Mutual Bank
10.2012 - 10.2014

Teller

Wells Fargo
04.2011 - 09.2012

Bachelor of Science - Psychology

Winona State University

Bachelor of Arts - Sociology, Focus On Urban Studies

Winona State University

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KATE RAMSWICK