Brittany Scent
Tacoma,WA
Summary
Positive and encouraging leader with twenty years experience in customer facing positions and an analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Server
Art House Cafe
07.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Carmine’s
07.2021 - 04.2023
- Served a six table section in a high-volume, fine dining environment. Responsible for all table maintenance, including coursing, bussing and pre-bussing, and table-side wine service.
- Provided exceptional service in private dining of up to 40 guests.
- Cultivated warm and genuine relationships with regular customers to create a family-feel atmosphere and created memorable experiences for special occasions.
- Regular sales of $2000-$5000 per shift.
General Manager - Regional Trainer
Jersey Mike’s Subs
11.2017 - 02.2019
- Organized budgets, oversaw P&Ls and achieved margin targets consistently for two years to stay on track with growth plans.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Enhanced operational success through strong training, adherence to safety regulations and well-timed customer service.
- Coordinated eight week technical training for all new hire General Managers and continuous training for upwards of 100 team members throughout region.
- Traveled throughout WA state training over 100 staff members.
General Manager
Even Steven’s Sandwiches
12.2016 - 11.2017
- Organized budgets, oversaw P&Ls, performed daily inventories, managed all scheduling, and achieved margin targets consistently to stay on track with growth plans.
- Led company to successful launch by recruiting, hiring, and training initial staff of 35 employees for restaurant opening.
- Created motivated and positive environment to inspire employees and make customers feel welcome.
District Manager
Jersey Mike’s Subs
05.2013 - 12.2016
- Developed, implemented and managed business plans to promote profitable food and beverage sales year-over-year while receiving consistent monthly bonuses for efficient P&L and labor management for 4 locations.
- Delivered in-depth training to 50+ team members in food preparation and customer-facing roles to promote strong team performance at multiple locations.
- Carefully interviewed, selected, trained and supervised staff at multiple locations.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
Education
High School Diploma -
Skyline High School
Mesa, AZ05.2006
Skills
- Exceptional Interpersonal Communication
- Training and Development
- Controlling Costs
- Customer Service Expertise
- Operations Management
- Relationship Building
- Warm and Friendly
- Order Management
- Goals and Performance
- Employee Scheduling
- Territory Management
- Recruitment and Hiring
Timeline
Server
Art House Cafe
07.2023 - Current
Server
Carmine’s
07.2021 - 04.2023
General Manager - Regional Trainer
Jersey Mike’s Subs
11.2017 - 02.2019
General Manager
Even Steven’s Sandwiches
12.2016 - 11.2017
District Manager
Jersey Mike’s Subs
05.2013 - 12.2016
High School Diploma -
Skyline High School
Similar Profiles
Abderrezak MissoumAbderrezak Missoum
FOH Supervisor at MEHROMAH Art House And CafeFOH Supervisor at MEHROMAH Art House And Cafe
Brian ReevesBrian Reeves
Bartender, Personal Assistant, Payroll Manager at Contemporary Art Cafe, DBA Cafe Van KleefBartender, Personal Assistant, Payroll Manager at Contemporary Art Cafe, DBA Cafe Van Kleef
Mateen MansoorMateen Mansoor
Café Manager and Pastry Chef at Cafe Del ArtCafé Manager and Pastry Chef at Cafe Del Art