Brittany Schlau
East Orange,USA
Summary
Professional in hospitality management with focus on elevating guest experiences. Known for improving guest satisfaction and building lasting relationships through attentive service and effective issue resolution. A collaborative team player who adapts to changing needs and consistently delivers positive outcomes. Key skills include guest relations, problem-solving, and interpersonal communication.
Overview
9
9
years of professional experience
Work History
Guest Experience Coordinator
The Carlyle Hotel
New York, NY
02.2025 - Current
- Coordinated guest services to ensure exceptional experiences throughout hotel stay.
- Managed reservations and special requests to enhance guest satisfaction.
- Implemented feedback systems for continuous improvement in service delivery.
- Managed guest inquiries through phone, email, and in-person interactions, providing timely and accurate information.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Handled reservation changes efficiently while minimizing inconvenience or dissatisfaction for affected guests.
Front Office Manager
1 Hotel Brooklyn Bridge
Brooklyn, NEW YORK
05.2024 - 02.2025
- Managed front office operations, including scheduling staff and assigning tasks.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Tracked customer satisfaction surveys, maximizing usage of response tracking system.
- Facilitated month-end closing processes, invoicing and journal entries.
- Communicated verbally and in writing to provide clear direction to staff.
- Conducted monthly meetings to create business plans to drive successful monthly business.
Night Manager
The Chatwal Hotel
New York, NEW YORK
10.2022 - 05.2024
- Developed positive customer relationships through friendly greetings and excellent service.
- Supervised and trained night shift staff, providing guidance, support, and feedback to ensure high performance and productivity.
- Conducted regular inventory checks to ensure adequate stock levels throughout the night.
- Maintained a safe environment by enforcing security protocols and responding to emergency situations.
- Oversaw and managed all night shift operations, ensuring efficient and smooth operations throughout the night.
Office Coordinator
Estee Lauder Companies
New York, NY
03.2017 - 02.2020
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
- Supervised administrative staff, driving front office operations and continuous workflow.
- Answered phone calls in a professional manner; routed calls to appropriate personnel as needed.
- Utilized advanced computer software applications such MS Office Suite.
- Trained and onboarded new office staff members.
- Processed incoming mail; distributed correspondence as requested.
- Optimized office policies, meeting internal needs while upholding organizational standards.
- Monitored office supply needs with consistent inventory checks and requisition approvals.
- Coordinated office workflow to maximize productivity and labor resources.
- Developed and monitored office budgets and processed payroll.
- Created and reviewed schedules, maintaining staffing levels to meet service goals.
Education
Associate Degree - Psychology
Long Island University
Old Brookville, NYSkills
- Payroll and budgeting
- Attention to detail
- Customer Service
- Exceptional communication
- Team Management
- Schedule Management
- Guest relations expertise
- Data Entry
- Administrative Skills
- Decision-making capabilities
- Multitasking proficiency
Timeline
Guest Experience Coordinator
The Carlyle Hotel
02.2025 - Current
Front Office Manager
1 Hotel Brooklyn Bridge
05.2024 - 02.2025
Night Manager
The Chatwal Hotel
10.2022 - 05.2024
Office Coordinator
Estee Lauder Companies
03.2017 - 02.2020
Associate Degree - Psychology
Long Island University