Overview
Work History
Education
Skills
Timeline
Generic

Brittany Scott

Maple Heights,OH

Overview

18
18
years of professional experience

Work History

Patient Service Specialist

Cleveland Clinic Hillcrest Hospital
05.2023 - 07.2024
  • Improved patient satisfaction by providing efficient and friendly service during check-ins.
  • Updated patient files and electronic health records.
  • Scheduled appointments and follow up visits for patients.
  • Preserved confidentiality of patient information.
  • Initiated communication with patients, families, and healthcare providers.

General Education Teacher

Cleveland Metropolitan School District
08.2016 - 02.2023
  • Managed a group of up to 30 students.
  • Documented data for each individual student to target specific needs.
  • Collaborated with others as part of a team to analyze and discuss data.
  • Engaged in daily communication with students and caregivers via face to face and over the phone.
  • Designed and implemented individualized plans to motivate struggling students.
  • Enhanced student comprehension by implementing diverse teaching methods tailored to individual learning styles.
  • Maintained accurate records and student files.

Lead Teacher

Step Forward
12.2015 - 06.2016
  • Provided daily care and oversite to a group of up to 18 students.
  • Developed and sustained good personal relationships with a variety of individuals and service providers.
  • Established a warm and engaging learning environment.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Maintained accurate records, documents, and assessments for each child.

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Substitute Teacher

Euclid City School District
05.2012 - 12.2015
  • Directed a group of up to 25 students.
  • Developed and sustained positive interpersonal relationships with students and caregivers.
  • Maintained accurate records of each students' performance.

Nutrition Service Assistant

University Hospital
05.2006 - 03.2011
  • Performed daily food service duties to meet customer and patient feeding deadlines.
  • Demonstrated the ability to work in the diet office and provide patient contact via inbound and outbound calls.
  • Complied with departmental policies related to patient safety.
  • Served internal and external customer needs promptly, accurately and politely.

Education

Master of Education - Early Childhood Education

Ursuline College
Orange, OH
05.2012

Bachelor of Arts - Communication & English

Hiram College
Hiram, OH
05.2009

Skills

  • Compassionate professional
  • Detailed record keeping
  • Exceptional organizational skills
  • Exceptional communication skills
  • Adaptability
  • Multi-tasking
  • Minimal supervision
  • Differentiated Instruction
  • Collaboration skills
  • Microsoft Office
  • Excel

Timeline

Patient Service Specialist

Cleveland Clinic Hillcrest Hospital
05.2023 - 07.2024

General Education Teacher

Cleveland Metropolitan School District
08.2016 - 02.2023

Lead Teacher

Step Forward
12.2015 - 06.2016

Substitute Teacher

Euclid City School District
05.2012 - 12.2015

Nutrition Service Assistant

University Hospital
05.2006 - 03.2011

Bachelor of Arts - Communication & English

Hiram College

Master of Education - Early Childhood Education

Ursuline College
Brittany Scott